Transcy: AI Language Translate
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.
Hi Karen,
I'm Emma and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.
2. For your main issue relating to switcher, it's now showing properly, please kindly check it again. we have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy - Translate Language and Convert Currency
I am using this App for my online B2B shop and the handling and use is very easy and quick. Automated translations can be edited easily. With this app it was possible for me to install a second language to my store within not even two hours. The support is excellent - even at the weekend I was welcomed by Molly first and guided through the first steps, then Amber took over and helped me with difficulties concerning the installation. She even assisted with editing the code with a developer - I am really impressed of the support! I can recommend the App very warmly!
Hi Maren,
I'm Kaylin. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Fairly useful application. Good technology. A bit scammy the way they pretend they are hellbent on increasing your website speed when this has slowed my website like no other app before it. Customer service was intelligent and thorough. A bit too personable for me, but I would boil that down to a matter of taste. Certainly the better imbalance relative to hostility. Fairly enjoyable troubleshooting experience overall. The translations were very good. All in all I would recommend this app to people that want an all in one solution to their language and currency qualms. I would not recommend this app to someone whose risk and reward ratio does not tilt in the favor of sacrificing website speed. Depends on the person. Should be fine for most. 4/5
Hi there,
This is Jocelyn from Transcy. Thank you for your feedback
For the page speed issue, the more third party apps you use, the slow page speed your store is, from our app after installing our app, it will not affect much your page speed, because we need the page loading a little bit to translate your page, meanwhile we have note your point to improve our app in the right way
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
They delivered the support professionally with patient, great services and experiences two thumbs up.
Hi Henry,
I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
The app is really easy to use. Also the support is great, they help me every time. Jennifer helped me and she was great. Highly recommended
Hi Matias,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
la signorina Scarlet mi ha aiutato in maniera ottimale per l'impostazione dell'aplicazione ed e riuscita a risolve tutti i problemi velocemente
Hi Alessi,
I'm Frederick from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Frederick
Transcy by OneCommerce
Very professional staff assistance.This is a great app, I will recommend my friends to use it, it helps me a lot.
Hi there,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
special thanks for Ellie from support did amazing adjustment and offer a veery good support friendly big recommend
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
Thank you for the assistance. I downloaded the app but it seemed not woking in the first place but they helped me for the settings. Hopefully it can boost my business outside of my country.
Hello 慶 烏山-san,
Here's Anna from Transcy Customer Support Team, and thanks so much for your feedback.
Note that we are providing currency converter too, so feel free to utilize it along with translation which Petey guided you.
Also I believe you will be interested in our blog at https://fireapps.io/blog which contains many useful e-commerce tips.
If you have further concerns later, please feel free to contact us via our 24/7 live chat, or our email at support@fireapps.io.
Best Regards,
Anna
Transcy - Translate & Currency Support Team
The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.
Hi Anca,
I'm Christopher and we're deeply sorry for your unexpected experience with our app
Regarding to your main concerns as following:
1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you as soon as possible
Regards,
Christopher
Transcy - Translate Language and Convert Currency