Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
14 maart 2023

The product and its descriptions do not translate. There is no user manual or information. I hope it will be fixed soon

Lady Ros
Verenigde Staten
16 dagen gebruiken de app
OneCommerce.io heeft geantwoord 16 maart 2023

Hi Tolga,

This is Teresa from Transcy and we personally apologize for your unexpected experience with our app

Regarding to your issue, because you uninstalled our app, so it's hard for us to check your issue, so please consider to reinstall our app and let us have a chance to support you with the highest priority.

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.

Regards,
Teresa
Transcy by OneCommerce

13 april 2023

Honestly, I don't get the positive reviews... The translations are not really better than the native app and it's quite expensive for what it is. The most annoying part is that the app is PACKED with unwanted Ads! You are abusing the fact that I allowed your app to be in my store to show me sponsored content that I never asked for - this is an absolute NO GO! If I pay for an app, I do NOT wish to see ANY adverts there. Period.

VeloBird
Duitsland
Ongeveer 4 uur gebruiken de app
OneCommerce.io heeft geantwoord 14 april 2023

Hi Alexander,

This is Carrick and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, we have noted this point and will take it into consideration to improve in the right way. Once again, please accept our apology for this unexpected experience with our app

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

7 juli 2023

Non funziona, ti vogliono far acquisire altre cose: Usate un'altra applicazione non funziona questa

NEIBAC
Italië
11 maanden gebruiken de app
OneCommerce.io heeft geantwoord 11 juli 2023

Hi Matteo,

This is John and we would like to apologize for any inconvenience causing to your experience

In relation to your issue, we did not catch up your point yet, please elaborate it so that we can check and help you further

Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support

Regards,
John
Transcy by OneCommerce

28 maart 2023

installed but the support has been terrible so many issues and they are being so casual about fixing it meanwhile driving traffic they simply dont care about their clients

Cali Tiger
Australië
Ongeveer 3 uur gebruiken de app
OneCommerce.io heeft geantwoord 29 maart 2023

Hi Sam,

I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us

Regarding to your main concerns as following:

1. Through this unexpected situation, we will recheck the relevant agent and have a proper training to avoid this in the future, so we highly appreciate your empathy

2. Because you uninstalled our app, so it's hard for us to check further, please consider to reinstall our app and let us have a chance to support you with the highest priority. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Stephen
Transcy by OneCommerce

3 juni 2021

The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.

Altterre
Canada
Bijna 2 jaar gebruiken de app
OneCommerce.io heeft geantwoord 4 juni 2021

Hi 朱大掰,

I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your concern as following:

The first issue is the loading page speed in back end, If it happened on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.

The second issue as "Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website", the random words may come from your store theme, also because of theme limit, our app cannot detect those words in-app to edit, our app just automatically translate it properly, in case you want to edit it, we will help you from our system. For further check and help you resolve completely, my colleague has contacted you properly, please let them about it.

Hope to hear from you soon.

Regards,
Peter
Transcy - Translate Language and Convert Currency

Bewerkt 8 februari 2023

Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.

They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it.

They messed up my international SEO ranks and are not willing to help me. Never ever use this app.

---
Edit Feb 8, 2023

Response to Peter:

It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT.

It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really?

I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'.

Total waste.

AGOZTECH
Verenigde Staten
Bijna 2 jaar gebruiken de app
OneCommerce.io heeft geantwoord 6 februari 2023

Hi OZKAN,

I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us

Regarding to your main concerns as following:

1. We have realized that changing to a new version will not be easy for users, and it would take a while to get familiar with the new version, however we're here and willing to help until it's completely resolved

2. Based on your SEO issue, we have seen that one of our colleagues is following your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support.

Regards,
Peter
Transcy by OneCommerce

Bewerkt 13 november 2022

I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as well sometimes, which is both frustrating and steal a lot of time. With this said, I want to highlight that the customer support is excellent, they always reply quickly and solve most problems. I just wish I didn't have to contact them so often. UPDATE: 9 months later the app is still very buggy. You better keep an eye on your website daily because you never know when there will be a bug that messes up your site. Examples: Some 3rd party apps don't get translated consistently. Sometimes they get translated, sometimes not, seems to be random. Older manual translations that have been working perfectly, suddenly gets auto translated instead without you changing anything. These auto translations are obviously not as good as manual human translations. To make it work properly again, you have to spend time with customer support. The cost of 480 USD/year is not justified. Would not recommend this app to anyone. The second we find another app that can translate 3rd party apps we will switch.

Audeor
Zweden
Meer dan een jaar gebruiken de app
OneCommerce.io heeft geantwoord 14 februari 2022

Hi Mårten,

Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

Regarding to your concern as machine translation. For making it clear, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.

Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI.

I have seen you are having an active chat with my colleague, please reply to them for further help.

Regards,
Henry
Transcy - Translate Language and Convert Currency

13 oktober 2021

The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely nothing to do with our problem. All in all, a really terrible service experience.

Chiemseegarn
Duitsland
Meer dan een jaar gebruiken de app
OneCommerce.io heeft geantwoord 14 oktober 2021

Hi Sebastian,

Here's Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.

Based on your case, when we have checked and seen that your page or domain kept reloading for so long with the URL has several /en and the cause of this issue might be some conflicts arisen between our code with other translation apps and then we just enabled English on your Domain setting to resolve this problem and no action further without your approval.

However, for further investigation whether it's coming from our app or not, my colleague is taking care your case and also resent the collaborator account, please accept it, so they can help you further and give you a solution after that.

Looking forward to hearing from you soon.

Regards,
Joyce
Transcy - Translate Language and Convert Currency

Bewerkt 1 januari 2023

Original review: Strongly recommend this app. Automatic translations from English to German are very good over all. In the few cases where they are a bit off, it's easy to edit them manually. Also great customer support.

Edit January 2023: I downgraded my initial review from 5 stars to 1 star. The recent update of this app is absolutely horrible. It made the app terribly uncomfortable to use, finding the respective website sections I want to translate now takes me HOURS. The content inside the sections takes forever to load. Instead of trying to sell me your partner apps about how to increase my website speed and whatnot why not get a decent structure for this app? The old structure was easy to navigate, now you spend hours finding the thing you want to translate. I will uninstall Transcy and find a different translation app.

Natasha Riha Photography
Oostenrijk
Ongeveer een jaar gebruiken de app
OneCommerce.io heeft geantwoord 17 november 2021

Hi there,

I'm Kaylin from Transcy and we sincerely apologize for your unexpected experience with our app

First of all, we truly understand how hard to get to know due to the recent change of app's interface, however we highly appreciate your empathy on this situation because of Shopify's rule so we have to redesign, but when redesigning the app's interface we have tried to design how it's look like as similar as the old version so that the existing users are easily familiar with

Once again please accept our deepest apology, please consider to give us one more chance to support you with the highest priority and we will never let you down again

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.

Regards,
Kaylin
Transcy by OneCommerce

Bewerkt 28 april 2023

THIS IS THE WORST APP EVER!!!
The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue for the currency not displayed on the CHECKOUT PAGE which I never said its on the checkout page!!!!!!!!!!!!!!! Now all currencies do not work at all including the languages. THIS APP IS JUST LIKE JOKES, THE SUPPORT TEAM IGNORES YOUR FEEDBACK AND ONLY WASTED YOUR TIME UPDATE------
They will change your settings and hide the selector without your permission UPDATE 0624
AGAIN They understood my request incorrectly and changed your app setting without your permission.

ChinaHobbyLine
Hongkong SAR van China
Ongeveer een jaar gebruiken de app
OneCommerce.io heeft geantwoord 3 juni 2022

Hi there,

Here's Jolie and we are truly sorry for this inconvenience causing to your experience with our app

First of all, we fully take this responsibility because of unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.

I have seen that one of my colleagues is following your case by giving you clear explanation as well as solutions for your case, please kindly check it and let him know if you need further support.

Looking forward to hearing from you soon.

Regards,
Jolie
Transcy - Translate Language and Convert Currency