Transcy: AI Language Translate
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Just use another app
This app is too difficult to set up
There is the hassle of having to partially translate the product, and the app also does not work.
Hi Keunyoung ,
This is Brian from Transcy and we're truly sorry for any inconvenience causing to your experience
In relation to your concerns as following:
- Partially translated: it means section/page has been translated before, but there are some parts/elements in that section/page still have not been translated completely, or default content is already updated/changed recently so they need to be re-translated to update the new translation
- For the other issues, we have seen that one of our colleagues is following your case, he gave you clear explanation as well as the relevant solutions for your case, please kindly check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce
i was charged and i no longer have this app!!! :(
Hi Meng,
This is from Emma and we sincerely apologize for any inconvenience causing to your experience
Regarding to your concern, please let me make it clear you got the app charge although you no longer use the app, it's because you did not uninstall the app, so after your account is unfrozen, your account will be automatically resumed based on Shopify's rule
We have seen that one of our colleagues is following your case via email, she gave you clear explanation, please kindly check your email and let her know if you need further support
Regards,
Emma
Transcy by OneCommerce
Disappointing.. The app has several issues:
1) Glossary automatically and adds tags between the words that are in the rule. For both excluding rules and including rules. This causes either these tags showing up in the frontend or that there is no space between the words.
2) Besides that the Glossary is buggy, there is no option to upload a glossary file - this makes it quite useless - imagine adding 100s of rules manually
3) The translation itself is quite poor and doesn't really differs from any other much cheaper translation apps - the same mistakes are made. At least it's not to use for our specific terms in cycling. The bicycle parts are translated terribly. Also the brands are translated.
4) The cost of the app is not reflecting the quality of what you get - it is slow, it is buggy and it is not any better than apps that cost 10% of what this one is asking...
Sorry but not a good app.
Hi Alexander,
This is Kaity and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For Glossary rule and the Transcy is showing on your store, I have noted this point and are trying to find the relevant solutions to resolve it completely
2. The option is to upload Glossary rule by file, unfortunately we have not yet supported this function yet, however I have seriously noted this point and will take it into consideration
3. For the quality of AI translation, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes. Also due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes are made by AI, so I highly appreciate your empathy on this situation
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Kaity
Transcy by OneCommerce
shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service and I do not recommend this app at all.
Hi there,
This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience
- We have seen one of my colleagues has helped you customize switcher on header for desktop, however on mobile, it's not displaying properly and she have not yet checked, then you uninstalled the app, so it's hard for us to check further
- We completely understand that costs are a big part of every merchant's decision to use. Because of its complicated integration from DeepL, it's now available on Premium plan only. However, on Premium plan, there're not only DeepL function but also some advance features to provide a great benefit of this plan
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
DOnt recomend this app
Hi Marina,
This is Donna and we're deeply sorry for any inconvenience causing to your experience
In relation to an unexpected issue as the loss of your current translation from other translation app. Although we have tried our best to revert them, but unsuccessful. As a temporary solution, please contact that app to ask whether they could revert the translation
Also we have seen that one of our colleagues is reaching out you via email by providing clear explanation along with possible solutions, please let her know if you need further support
Regards,
Donna
Transcy by OneCommerce
"Customers shopping on Transcy may be able to view the tags you've added to their customer account" this was the app breaking situation for us. Potential leak of private, internal tags we have here and all we got from the support was "don't worry, This is the necessary information that the app needs to operate at its best" Why? Nobody has explained.
The app itself is great but no go for me, as we could not sort this out. Don't put any private tags because your clients will potentially see it.
Hi there,
This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience
- First of all, we have noted this information bringing to the negative experience for users, so we're still checking on it to have the relevant solutions to avoid in the future
- However actually, we use your information in order to provide you with the best possible use of the Site and the Services, to maintain them, improve them (all functionalities of the app such as Translation, Currency implemented properly) and in order to protect us and the Services from misuse and law violations.
- We are committed to protect your privacy according to our Private Policy and Terms of Service. So we use all above Shopify data with the application purpose only and you will not have to worry about leaking private information
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.
Hi 朱大掰,
I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.
Regarding to your concern as following:
The first issue is the loading page speed in back end, If it happened on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.
The second issue as "Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website", the random words may come from your store theme, also because of theme limit, our app cannot detect those words in-app to edit, our app just automatically translate it properly, in case you want to edit it, we will help you from our system. For further check and help you resolve completely, my colleague has contacted you properly, please let them about it.
Hope to hear from you soon.
Regards,
Peter
Transcy - Translate Language and Convert Currency
I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to provide detailed screenshots in an attempt to facilitate problem-solving, there consistently seems to be a recurring flaw in the solutions offered.
There are many things to be improved about this app's functionality.
Hi Alejandro,
Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. We have seen that one of our colleagues is following your case via the relevant channel, they gave you clear explanation as well as solutions for your case, please kindly check and let them know if you need further support
Regards,
Iris
Transcy by OneCommerce
Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.
They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it.
They messed up my international SEO ranks and are not willing to help me. Never ever use this app.
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Edit Feb 8, 2023
Response to Peter:
It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT.
It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really?
I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'.
Total waste.
Hi OZKAN,
I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us
Regarding to your main concerns as following:
1. We have realized that changing to a new version will not be easy for users, and it would take a while to get familiar with the new version, however we're here and willing to help until it's completely resolved
2. Based on your SEO issue, we have seen that one of our colleagues is following your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support.
Regards,
Peter
Transcy by OneCommerce
This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.
THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:
They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and all your hard-working translations get undone. You have to keep asking them to amend the translation as it gets untranslated.
Their customer service does not even know how to use the app themselves. They sometimes take ages to reply or keep passing the request to one another.
Please, make sure your head the reviews before purchasing with them. It is not worth anybody's money or time. They have increased their prices massively lately... apparently to give a better experience. LET ME TELL YOU IT HAS GOTTEN WORSE AND WORSE AND WORSE.... READ ALL REVIEWS BEFORE PLACING YOUR ORDER.
IT IS THE WORST APP ON SHOPIFY. THEY WILL MISLEAD YOU TO THINK IT IS YOU THAT IS MAKING THE CHANGES AND GASLIGHT YOU. PLEASE BE CAREFUL. I HAVE PHOTOS/SCREENSHOTS OF HOW THEY ARE UNTRANSLATING OUR WEBSITE. AWFUL AND VERY DRAINGING EXPERIENCE.
Hi Bento,
This is Patrick and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the good as well as no good reviews, each review is actually real and complied with Shopify's rules. For the reviews considered as bad, we will take it into consideration and improve it in the right way
2. Regarding to your main issue of translation , we're still investigating on it, meanwhile our team has tried to do the needful by supporting your case with the highest priority. Besides that, we were willing to refund one monthly charge as a sincerely apologies
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Patrick
Transcy by OneCommerce