Transcy: AI Language Translate
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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The app navigation is not the most intuitive, and manual translation almost always result in a coding error -- these two problems mean that I always have to contact their customer service, which is actually the strongest aspect of the app -- their chat is very active, and someone always responds in minutes. However, it would be neat if that wasn't necessary, and some of the bugs weren't there.
Hi there,
My name's Selina from Transcy. Thanks for comment about your experience when using Transcy and loving our support.
With the coding error, it means the transcy "tag" showing when you edit your manual translation, it's a known issue and we're finding the relevant solution to remove it completely in the near future
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.
Hi there,
My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent
However please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Carrick
Transcy by OneCommerce
Drawbacks (Updated after seller Comment on 29.03.24):
3. The app inserts his tags everywhere
4. Email Notifications can be translated only in the expensive 30$/month plan. DeepL API only in 60$ plan. There are apps not worse than this one that allow these functionality at cheaper price.
5. I still couldn't manage to replace product images for different languages.
Unique features:
1. Colorful HTML code for Email notifications.
Hi Олексій,
This is Saha from Transcy and thanks for your valuable feedback
In relation to your concern as following:
1. At the moment, we have fully synced what default content from theme allows us to sync into our app
2. I am not clearly sure which step you could not do to insert the image on product description, because the app is showing the given tool listing some actions to customize contents, just click on the tool and you will see the action "insert image"
3. For the tag showing on your contents, just please let us know and we will remove it completely
4. For the translation of Email Notification, because of plan limit, it's available from Growth plan and above
5. "Different photos for different versions of the site work very strangely", maybe its translation conflicts with original content, so we need to recheck your manual translation to find the root case and have the relevant solution
One of our colleagues is reaching out you but we have still not seen your response yet. Please kindly check your email and let her know if you need further support
Regards,
Saha
Transcy by OneCommerce
Few issues with the app, and support is not that good.
Hi there,
My name's Brian from Transcy and we're sorry for those inconvenience during using app
For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Brian
Transcy by OneCommerce
Didn't work correctly (only showed 2 currencies on the switcher, but I had selected all currencies)
Switcher is ugly imo as well.
Hi Miguel,
This is Brian from Transcy and we personally apologize for any inconvenience causing to your experience
- As per check, seem that you have not contacted us via live-chat or email yet so may I know if you had this issue while setting up the app via Quick set-up or directly in our Localization setting?
- Hopefully you can consider reinstalling the app and give us a chance to help you out of this issue.
- One of our colleagues is reaching out you but unsuccessful, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support
Regards,
Brian
Transcy by OneCommerce
When it works it's fine. But Transcy updates are often no improvements. Customer service is ok.
Hi Joeri,
This is Kieran from Transcy and we're deeply sorry for this inconvenience causing to your experience
- Regarding to your issue, it was officially fixed on Jan 22, please help me check it again. Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support.
Regards,
Kieran
Transcy by OneCommerce
Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this cannot be changed" For this reason we're forced to look for a different app. I'm rather disappointed that something as simple as decimals cannot be rectified. This issue provokes my customers and scares them away. Transcy is a great app, the support team is always quick to answer, but if your business is world wide, best to look for an app that has only 2 decimals for pricing.
Hi Gidion,
I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience
In relation to your issue, around 2 months ago, we have updated our app by turning 2 decimals into 3 decimals and we have got some feedback about this, our team has realized this and will add more option with 2 decimals in the next releases, once it's officially released you will be informed accordingly, so we highly appreciate your empathy on this situation
As a temporary solution, you could use Custom rounding function to edit it manually. Kindly go to Currency setting> Edit> scroll down and you will find a place to edit
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy by OneCommerce
I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my feeling, while other did. But I also know it is not totally their fault. When their shift was over, the issue was transferred to the next available customer support who did not understand what really happened exactly. So I had to explain the issue to the new customer support. But she/he was gone also when her/his shift was over. And then another new support person asked me the same thing. I had to repeat and repeat the same things. Never ending. Transcy should not waste the customer's time like that. They also give the stress to their own support people with this system. If customer has the issue, somebody needs to be responsible until it is fixed. I hope they respect my opinion to improve their support system to make the customers & support team more comfortable.
Your customer support team and dev team are very helpful and efficient. We really appreciate your assistance. After using the app for months, we are able to manage most of the situations when using it, of course there are things of the app that need improvement, but with your hard work and good service attitude, we believe Transcy will continue to thrive!
Hi Peggy,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Hi Xuedan,
Here's Godiva from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for leaving us a review.
However, we seem not to understand your review content. You are having an active chat with my colleague, please elaborate it and let them know if you need further support.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Godiva
Transcy - Translate Language and Convert Currency