Transcy: AI Language Translate

Transcy: AI Language Translate

Recensies (5.886)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
12 september 2024

The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.

Festool Fan Shop Canada
Canada
Bijna 2 jaar gebruiken de app
Bewerkt 4 november 2024

Had a problem that was fixed eventually by customer support.

Unfrosen.com
Roemenië
8 maanden gebruiken de app
OneCommerce.io heeft geantwoord 27 oktober 2024

Hi Horia,

This is Peter and we're deeply sorry for any inconvenience causing to your experience

We have seen that one of our colleagues provided an explanation and the relevant solution as well, please check your email and let them know if you need further support

Hope to hear from you soon

Regards,
Peter
Transcy by OneCommerce

28 juli 2024

The support response is very fast, and even beginners can use the system with great confidence. It is a reliable service.

FRAGILE BOOKS
Japan
Ongeveer 2 jaar gebruiken de app
OneCommerce.io heeft geantwoord 12 augustus 2024

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io

Regards,
Jena
Transcy by OneCommerce

Bewerkt 8 juli 2024

At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher.

But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial.

So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.

La Boucle
België
3 dagen gebruiken de app
OneCommerce.io heeft geantwoord 7 juli 2024

Hi Arnaud,

This is Saha and we apologize for any inconvenience causing to your experience

Regarding to your concerns as following:

- Firstly, we saw that you're on the annual Growth plan. However, because you're in 7 trial days, so you can still downgrade or switch to a monthly plan, or cancel the plan by uninstalling the app

- We have seen that one of our colleagues is reaching out you by guiding how to find/edit translation manually in details, please check your email and let him know if you need further support

- We think there might be a misunderstanding about buying a support ticket. Currently, you still receive 100% free support during the trial. Additionally, you can contact our support team with any questions through the live chat or email. Only in exclusive cases where you require additional help but beyond the support team's capabilities, we will consider charging through tickets.

Looking forward to hearing from you soon

Regards,
Saha
Transcy by OneCommerce

11 augustus 2024

Really good customer support. Polaris helped me to solve all my issues.

Afrotribe
Duitsland
Ongeveer 2 uur gebruiken de app
15 juli 2024

good

ZJ SPORT
China
Meer dan 2 jaar gebruiken de app
OneCommerce.io heeft geantwoord 23 juli 2024

Hi there,

I'm Saha from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Saha
Transcy by OneCommerce

3 mei 2024

App is complex, but works fine more or less.
Support is very fast to solve problems.

MondoTNT
Italië
2 maanden gebruiken de app
Bewerkt 23 juni 2024

no he tenido buena experiencia, da errores, la geolocalizacion no funciona correctamente, satura el servidor con un loop infinito de recargas y finalmente deja tu pagina fuera de linea, tiene muchos fallos, el precio es muy elevado para una aplicacion asi

Ridewood
Duitsland
5 maanden gebruiken de app
OneCommerce.io heeft geantwoord 23 juni 2024

Hi there,

This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience

We have seen that one of our colleagues is following your case, he gave you clear explanation along with relevant solutions, please kindly check your email and let him know if you need further support

Hope to hear from you soon

Regards,
Fiona
Transcy by OneCommerce

28 augustus 2024

good

Icy Nails
Frankrijk
Ongeveer 2 uur gebruiken de app
12 november 2023

Very useful and complete app. Wish there was more features in the free version :)

SciaticaBelt
India
4 maanden gebruiken de app
OneCommerce.io heeft geantwoord 14 november 2023

Hi Ricardo,

Here's Jena from Transcy. Thank you so much for review

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce