Transcy: AI Language Translate

Hi Max,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

Regarding to your issues as following:

- Glad to inform that the content from page built by theme setting (online store 2.0) is now automatically synced to our app, you not only translate it but also edit it manually, please kindly check it again.

- For the limit of English proficiency from my agent, I personally talked directly to them and have a proper training after that. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

- About the loading speed, you please confirm our app is loading slowly on your front end (website) or back end (in-app). For making it clear, if it happened on frond end, the button to switch the language called switcher will show around 2 or 3 secondes after your website is fully loaded. If it happended on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.

As I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.

Regards,
Diego
Transcy - Translate Language and Convert Currency

Hi Raphaël,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience causing to your experience.

For unexpected support from our agent, she was personally talked directly and had a proper training to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

I have seen that my colleague is reaching out you, please kindly check your email for further support. Looking forward to hearing from you soon.

Regards,
Patrick
Transcy - Translate Language and Convert Currency

Hi there,

My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently.

For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/

However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out?

Looking forward to hear from you soonest.

Best Regards,
Petey

Hi Luke,

I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us.

In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website?

Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?

As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.

Best Regards
Jane
Transcy - Translate Language and Convert Currency

Hi Kevin,

This is Marry and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.

I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Marry
Transcy - Translate Language and Convert Currency

Hi Alexis,

This is Kelly and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages

I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Kelly
Transcy - Translate Language and Convert Currency

Hi there,

This is Kaylin and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages

We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Kaylin
Transcy - Translate Language and Convert Currency

Hi Tommy,

This is Emily and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future

We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Emily
Transcy - Translate Language and Convert Currency

Hi Kevin,

This is Ruby and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future

We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Ruby
Transcy by OneCommerce

Hi there,

Here's Acacia and we're truly sorry for any inconvenience causing to your experience

As you left us 1 star without content, so it's hard for us to know exactly what problem you're meeting trouble during using our app. Please explain it more details so that we can help you further

Also if you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Acacia
Transcy by OneCommerce