Transcy: AI Language Translate

Transcy: AI Language Translate

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30 Mart 2024

i was charged and i no longer have this app!!! :(

Phili-USA Public Library
Filipinler
Uygulamayı kullanma süresi:7 ay
OneCommerce.io yanıt 2 Nisan 2024

Hi Meng,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

Regarding to your concern, please let me make it clear you got the app ...

24 Haziran 2024

not worth it

Dubai Essentials
Birleşik Krallık
Uygulamayı kullanma süresi:3 ay
OneCommerce.io yanıt 25 Haziran 2024

Hi there,

This is from Emma from Transcy

I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it ...

27 Şubat 2025

アプリはリーズナブルで多言語でまあまあの内容ですが、部分的に翻訳されていない部分が非常に多く全体が自動で翻訳されるわけではないので残念。Partly translatedやTranslation outdatedなどのセクションが多く、結局絞り込み機能を使い手動で翻訳をしないといけないでので時間が膨大にかかる。サポートですが、Chatではやり取りの途中で評価リクエストが届きこれをしないと先に進めないような対応をされ憤慨した。問題解決の途中で評価はできませんけど。Emailでサポートに連絡してもオートメールが来ただけでいまだに対応がない。このアプリのサポートの評価は、星1つです。以上

MisakaZoo
Japonya
OneCommerce.io yanıt 2 Mart 2025

Hi sir,

This is Brian and we're deeply sorry for any inconvenience causing to your experience

- For the unexpected support from the agent, we will have a proper training to ...

7 Mayıs 2024

Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.

Ghany Moteleb | Effective mental health treatment
Mısır
Uygulamayı kullanma süresi:24 dakika
OneCommerce.io yanıt 8 Mayıs 2024

Hi there,

This is Andy and I apologize for any inconvenience causing to your experience

- We understand that the free plan may not have met all of your expectations. Our free ...

13 Kasım 2022 tarihinde düzenlendi

I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...

Audeor
İsveç
Uygulamayı kullanma süresi:3 yıldan fazla
OneCommerce.io yanıt 14 Şubat 2022

Hi Mårten,

Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...

1 Şubat 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
OneCommerce.io yanıt 4 Şubat 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to ...

2 Ocak 2025 tarihinde düzenlendi

They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.

The app itself is great but no go for me, as we could not sort this out.

SEEDFUL Store
Birleşik Krallık
Uygulamayı kullanma süresi:2 yıldan fazla
OneCommerce.io yanıt 25 Mart 2022

Hi there,

This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience

- First of all, we have noted this information bringing to the ...

18 Kasım 2023

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.

The customer support is downright atrocious. I implore you ...

TESmart.DE
Almanya
Uygulamayı kullanma süresi:2 yıldan fazla
OneCommerce.io yanıt 20 Kasım 2023

Hi Alexander,

This is John and we would like to apologize for any inconvenience causing to your experience

We have not received any contact from you since October 25th, 2023. ...

3 Haziran 2021

The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.

Altterre
Kanada
Uygulamayı kullanma süresi:Neredeyse 2 yıl
OneCommerce.io yanıt 4 Haziran 2021

Hi 朱大掰,

I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your concern ...

9 Ağustos 2023 tarihinde düzenlendi

I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to ...

Organic Blank
İspanya
Uygulamayı kullanma süresi:Neredeyse 2 yıl
OneCommerce.io yanıt 24 Ekim 2022

Hi Alejandro,

Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience

1. For unexpected support from our agents, we will ...