Transcy: AI Language Translate
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The customer service is really great! Grace was my contact person and helped me with everything, was fast and reliable. Would recommend!
I have used this app for adding another currency on my website, and it works well, and their support team is helping me a lot when I get stuck on the setting.
Hi Flora,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which means verify. Apps are not translated, doesn't integrate well with Shopify Markets. The support is terrible and slow. An overall catastrophic experience that made us loose a lot of revenue during 5 days due to bugs, errors and mis-information. We were promised 24-48 hours, then a specific day and none of these delays were respected. Unprofessional, unethical and uncaring -> worst experience with a Shopify App. EDIT: They didn't even delete their code after saying that I wanted to delete the app, they basically just sent an article on how to delete left over code, worst way to treat customers!
Hi Alper,
I'm Maria and we are deeply sorry for your bad experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. Based on the main issue with translation, as usual our app will work properly and is compatible with most of the current themes, however with strange theme as well as special theme, if it's not working with our app, we need to check it further and try to adjust or even if customize it manually to work with our app, we're here willing to help and try our best, we did not want to give up anything immediately if it's out of our control, so it's the main reason why we need more time to check and I highly appreciate your empathy in this situation
I have seen that one of my colleague is reaching out you but unsuccessful, please check your email and the relevant channel for further support. Looking forward to hearing from you soonest
Regards,
Maria
Transcy - Translate Language and Convert Currency
Really good apps and really good support! it works really good and is really easy to set up, exactly what i need!
Hi Giovanni
I'm Jason. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Jason
Transcy - Translate Language and Convert Currency
The best translator app that i found! The support is trully amazing! Fast to responde super professional! Totaly 5 stars!
Hi Starzynska,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
I use this app to do translation. it works well and great support! it works well and great support!
Hi there,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
I love the app. It helps me offer multicurencies. Customer service is very quick and helpful. Helped me customize the placement of the app on my theme. Thanks a lot
Hi Charles,
I'm Mirabel. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
Ho chiesto un aiuto perchè il tema che stavo usando non era pienamente compatibile, sono intervenuti sul mio tema e in due minuti hanno risolto il problema, bravissimi, disponibilissimi, cinque stelle meritate
Hi Gianluca,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
very helpful and kind to me helping me in solving a cart currency problem thanks a lot for your Effort
Hi Galal,
I'm Jonathan. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Jonathan
Transcy - Translate Language and Convert Currency
AWESOME APP AND THEIR CUSTOMER SUPPORT, SHE IS VERY KIND AND EXPLAINED EVERYTHING IN DETAIL BY PRACTICALLY DOINT IT
Hi Nikhil,
I'm Frederick from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Frederick
Transcy by OneCommerce