Transcy: AI Language Translate
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This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.
I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies.
This is unacceptable as my customers will be experiencing the same issues.
The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.
Hi Matthew,
Here's Brian and we're deeply sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer
We have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Brian
Transcy by OneCommerce
This app is easy to use!! Amazing customer service, fast response, and fixed my problem immediately.
Excelente acompañamiento por parte del equipo para llevar a cabo una correcta instalación y funcionamiento. Posterior a ello tuve alguno inconvenientes con la traducción de algunos mercados y me lo resolvieron a la brevedad posible. Una App altamente recomentable.
Hi Fernand,
Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Timothy
Transcy - Translate Language and Convert Currency
i used this APP to help me to do translation for my website , i really like how it dose , it would be nice if it did better
Hi Wafa,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
I'm just getting started with the app, so let's see. But the service was great, Lee was super responsive and helpful!
Hi Hjørdis,
Here's Jena. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
I really like how he he was nice helping me with very basic not so basic stuff and was patient at the same time. One thing i didnt like about the app is sharing the passwort with a stranger and i thought about unstalling the app eventhough I know he'll help me . It just wasn't comfortable , yet he was understanding , not pushy and continued to help me.
Hi there,
Here's Kane. Thanks for your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Great app , customer service was really helpful with me, deserves 5 stars.Jennifer was great. 5 stars
Hi Francesco,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.
Hi Oliver,
I'm Lauren and we sincerely apologize for your unexpected experience with our app
Regarding to your main concerns as following:
1. For support skills regarding to our staffs, we will review their case and have a proper training to avoid it in the future. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
2. For HREFLANG functionality, unfortunately our app has not yet supported Hreflang. At the moment, we just helps translate language on store font, we don't interfere hreflang, so it's out of our expertise, meanwhile please help me contact theme for further support. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good news
Looking forward to hearing from you as soon as possible
Regards,
Lauren
Transcy - Translate Language and Convert Currency
I had some difficulties with setting the app, but they helped me really quick. They're really helpfull and very professional!
Hi Katerina,
I'm Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Matthew
Transcy - Translate Language and Convert Currency
Just got started and need to learn how everything workes. Molly (agent) helped me out very nice. Great app, also in the free plan.
Hi Simone,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency