Transcy: AI Language Translate
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DO NOT USE THEM! 24/7 - NOT TRUE
TRANSLATION IS HORRIBLE, DO NOT TRUST THEM!
PROMISE YOU WILL REGRET! DO NOT TRUST THEM, DO NOT TRUST THEM, DO NOT TRUST THEM! FAKE FAKE FAKE FAKE HORRIBLE HORRIBLE HORRIBLE!!!
Hi Joe,
I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused and sadly to see your updated review from positive to negative like this.
We're still serving all users via 24/7 live chat or email. For your case, because the issue is related to complicated code, so we need forward your case to concern team as Developer team to check and fix it further, as a result, it needs to spend more time to investigate the root cause and fix it completely.
As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us and enjoy your experience with us.
Best Regards
Anna
Transcy - Translate Language and Convert Currency
i cant describe how this app helped me with translating my site and ALSO the currency deserves FIVE stars
Hi Abdullah,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Thank you to Lisa for help me with my colors settings. This was so important to me so thank you so much.
Hi there,
My name's Robert from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Transcy - Translate Language and Convert Currency
This is a nice transaltion app, with fully automatic translate function yet somehow the content of 3-rd party app cannot be manually edited. That's a limit, otherwise you will have to edit it string by string, that's a way to make sure you have the exact right transaltion you want. You can say it's a good point though. The powerful support team is super helpful, esp Teresa, the best technican I've ever asked, helped me out for a lot of coding based on the app!
Hi Hiu,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
5-Star Reviews are Deceiving - Read the 1&2 Stars to make an informed decision I am not one to spend time reviewing apps, but this app with 4.7 average reviews at the time is extremely deceiving. The 5-star reviews are mostly from beginners who install it and thing it "looks good". If you actually speak the translated language and have 3rd party apps that need translation, you will be extremely frustrated at how hard it is to actually customize things. Once installed it messed up my Size selector, sizes, product titles, and other things. There is no way to customize many of the translations unless you contact support and they "fix it" DON't LET THEM! Why they do is they go and hardcode a bunch of lines that won't go away once you finally give up and remove the application. This app is a black-box auto translator and their staff is helpless. While their suppport staff seems friendly and will attempt helping you, the design of the app is so poor that their only way to help you would be to hardcode things that will eventually break your site. Product translation is awful. Most apps would get you a search bar and show a list of your products in which you can go and quicly modify titles. this app will you you products and you have to click each, open a new window, click edit, before you can edit one title. Then save, go back two levels above, and repeat your search. Extremely inefficient if you need to edit things. And unless you don't know the translated language, you know most likely any serious store will need to edit texts and more. Save yourself the headache. DO NOT INSTALL THIS APP.
Hi HUNK,
I'm Amanda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize your bad experience with us.
Regarding to your concern as following:
1. The first issue is unable to edit content from third party apps. For making it clear, our app will detect the element built by third party apps and then translated them automatically. However because it's from third party apps, so it does not allow our app to edit its content.
2. Secondly, I have realized your page contains lots of elements coming from third party apps such as size variants they have some specific codes which are not compatible with our app. However, if this error is not out of our control, we're still able to fix it.
3. As you said that "Why they do is they go and hardcode a bunch of lines that won't go away once you finally give up and remove the application", you mean after you uninstall our app, some leftover code will show. If yes, as usual our app code will disappear and there will be no change from your site. Sometimes, there will have some lines of code leftover on your site for some reasons, but no worries much, we have published the article how to remove it completely on your store with some simple steps or if you cannot do it, please contact our support team to handle it for you.
4. As you mentioned that "Most apps would get you a search bar and show a list of your products in which you can go and quicly modify titles", our app still has the search bar to do it. However, your feedback about the process to edit in-app, I have noted this point and forward to concern team to improve it as soon as possible.
Once again, we're deeply sorry for this inconvenience and your feedback is necessary for us to improve our app in the better way. As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.
Best Regards
Amanda
Transcy - Translate Language and Convert Currency
Installed this app to translate my new website from Japanese into English. You can ask any question over chat and that helped me a lot! Thank you!!
Hi 藤平由紀,
I'm Lagan from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Lagan
Transcy - Translate Language and Convert Currency
The customer service was really good and it was super quick to get onto my website!! I definitely recommend
Hi there,
This is Lily from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Lily
Transcy - Translate Language and Convert Currency
Lee from supporting was great. Thank you for your help! He entegrate very well on our store............
Hi Furkan,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Im using this app to translate and localise my content from english to german. So far, it seems very helpful.
Hi Yuno,
I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Jason
Transcy - Translate Language and Convert Currency
This app is STEALING my data all the time!
I have been using this app Transcy for 2 weeks. Unfortunately, I just found this terrible fact. As a translation App, it has gained the permission to access a lot of Business Confidential Information of my store, which includes all the information of my customers, orders, products and even the right to edit them. As a merchant, I have good reason to believe they are STEALING my business data all the time! DO NOT INSTALL this app, unless you want to be naked in front of them. And you don't have any ideas what & when they will do with your store secretly！
Hi SUYANG,
This is Stephen and we're deeply sorry for your unexpected experience with our app
In relation to your concern, one of our colleagues sent you some unnecessary access permission without clear explanation, it's our mistake, we already checked with that agent and had a proper training to avoid it. However, actually we did not touch or edit anything without your approval, because in some cases to check your issue regarding to language as well currency, we need some access permission according to Shopify's policy, so I highly appreciate your empathy on this situation
We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Stephen
Transcy - Translate Language and Convert Currency