Transcy: AI Language Translate

Transcy: AI Language Translate

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3 Nisan 2022

Great, I like it. Nice support and it's also very nice that they offer 14-day free trial! Love it!!!

HaiRemoved
İsviçre
Uygulamayı kullanma süresi:17 dakika
OneCommerce.io yanıt 5 Nisan 2022

Hi Christoph,

I'm Andrew. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Andrew
Transcy - Translate Language and Convert Currency

12 Ocak 2022

Incredibly fast customer service! Helped me immediately install my app. Thank you for the kind and helpful service!

Cana Capri
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:17 dakika
OneCommerce.io yanıt 13 Ocak 2022

Hi Tracy,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

16 Aralık 2022 tarihinde düzenlendi

Great assistance, easy to use! The person i spoke was very kind and patient and really gave me a welcoming feeling

Marela
Hollanda
Uygulamayı kullanma süresi:17 dakika
OneCommerce.io yanıt 20 Aralık 2022

Hi Simon,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

23 Şubat 2022

the app is perfect and the customer service of Flora was great. she did help to fix 2 issues. so thank you

MilaMiamor
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:17 dakika
OneCommerce.io yanıt 25 Şubat 2022

Hi Jennifer,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

29 Nisan 2022 tarihinde düzenlendi

The support is awesome, got helped all the way through the process of installing it. I have only tested the app a for a couple of minutes but the translations seem accurate. The one thing that king of dissapointed me was that on the shopify store it gives a free plan as an option, but that plan is only available for very new stores. *UPDATE*
I decided to update my review to 1 star because of the support. I asked to move the widget to a custom location, which they were happy to do. When placed at that location the mobile version of the widget didn't work so I asked for a fix. It took a while for them to understand why it did not work, which is understandable. The only fix was to move to the footer, when doing this my theme layout got messed up and the support has just stopped responding. Worst of all, this whole thing has already taken 6 hours, and is still not fixed.

upgraderc
Belçika
Uygulamayı kullanma süresi:Yaklaşık 8 saat
OneCommerce.io yanıt 5 Mayıs 2022

Hi Antonio,

Here's Vincent and we sincerely apologize for this inconvenience causing to your store.

For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation.

As I have seen that one of my colleague has fixed your issue, but we still have not seen your from last message. Please kindly check your email and let them know if you need further support. Looking forward to hearing from you soon.

Regards,
Vincent
Transcy - Translate Language and Convert Currency

4 Şubat 2021 tarihinde düzenlendi

I think it's more valuable if you pay for a plan, because otherwise you can only translate one language. I did have great support from Muffin though and she was able to assist. It's just the app itself on the free plan is a bit flaky.

Soul Health Lounge
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 7 saat
OneCommerce.io yanıt 4 Şubat 2021

Hi there,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. We will note your feedback and try to improve our app in the better way to meet your expectations! Since you are having an active chat with my colleague, please let them know if you need further help.

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

14 Kasım 2022

A good and helpful application and solution with super quick and very friendly support team on the chat

Ellānce CH
İsviçre
Uygulamayı kullanma süresi:16 dakika
OneCommerce.io yanıt 15 Kasım 2022

Hi Sebastian,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

12 Temmuz 2022

Good start to the app, the team immediately reaches out and helps set up your store. Garlic had our store translated in only a few minutes and we are happy with the product so far!

Wike Europe
Hollanda
Uygulamayı kullanma süresi:16 dakika
OneCommerce.io yanıt 18 Temmuz 2022

Hi there,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

26 Haziran 2022

To be honest I'm not reviewing the app but support from Shen. Her support was excellent and she really put a lot of time into setting it up for me. I'm not revieweing the app yet because I haven't really had anytime to test it. I would have given Shen 5 stars for her work but I do not like being pushed to write reviews. That's one star she's not getting but her support was really great.

Rolling Mavericks
Hollanda
Uygulamayı kullanma süresi:Yaklaşık 6 saat
OneCommerce.io yanıt 29 Haziran 2022

Hi there,

Here's Justin. Thank you so much for your comments

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy - Translate Language and Convert Currency

23 Şubat 2021

Useless. It drained all my words by translating english to english. Also ongoing translation was not able to be cancelled. No warning that only 3% of the website was going to be translated (We accidentaly chose a category og 67.000 pages and was not able to stop it. We spoke to support and they stopped replying. Also, the support was calling me "Dear" all the time, who does that? Wasted 40 USD.

Invasion Games SE
İsveç
Uygulamayı kullanma süresi:Yaklaşık 7 saat
OneCommerce.io yanıt 24 Şubat 2021

Hi there,

I'm Jess from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience caused to your store.

As I have checked your case and seen that you accidentally choose your collection page to translate, unfortunately this page has too much words, so your available words run out. However, our app has not yet the function to stop translation once you press the button "translate", also the translated words cannot be reverted.

For your case, firstly I would like to recommend that you can buy more words to translate. Secondly, if the translation does not reach your expectation, you can edit it manually from our app.

Since you uninstalled our app already, could you please consider to reinstall our app and let us have a chance to support you with the highest priority Besides that, you are having an active chat with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Jess
Transcy - Translate Language and Convert Currency