Transcy: AI Language Translate

Transcy: AI Language Translate

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23 Aralık 2024

Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...

Curaid
Kıbrıs
Uygulamayı kullanma süresi:2 ay
OneCommerce.io yanıt 25 Aralık 2024

Hi there,

This is Brian and we're deeply sorry for any inconvenience causing to your experience.

- For the duplicating price digits, please be advised that this issue is ...

9 Ocak 2025

seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad

kior
Singapur
Uygulamayı kullanma süresi:Yaklaşık 2 ay
OneCommerce.io yanıt 13 Ocak 2025

Hi Yi,

This is Brian and we personally apologize for any inconvenience causing to your experience

- For AI translation, it's a known issue that we are using an AI Translation ...

17 Şubat 2025

I have been charged for it even though I didnt use it!!!
It slows down my website hence uninstalled but looks like I am forced to pay, anyways.

All Inclusive Family Treasures
Hindistan
Uygulamayı kullanma süresi:13 gün
OneCommerce.io yanıt 19 Şubat 2025

Hi there,

This is Saha and we're deeply sorry for any inconvenience causing to your experience

- We're wondering that there was a misunderstanding. For making it clear, ...

9 Aralık 2024 tarihinde düzenlendi

Very bad app, never seen such bad product on shopify!

Sneaxx
Hollanda
Uygulamayı kullanma süresi:2 gün
OneCommerce.io yanıt 10 Aralık 2024

Hi David,

This is Brian and we personally apologize for any inconvenience causing to your experience

- First of all, because of misunderstanding when using the Glossary ...

16 Aralık 2024 tarihinde düzenlendi

this is suck.If you are an e-commerce website, please translate product titles and URLs as needed. Because Google will determine that your translated products are new products, which will cause your store to have thousands of more products. Don't translate pictures either, because the last picture will be retained in this app. If you change your picture, it will not be displayed on your front ...

Xtool Official Car Diagnostic TOOL Store
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:3 ay
OneCommerce.io yanıt 21 Ekim 2024

Hi Feng,

This is Brian and we personally apologize for any inconvenience causing to your experience

- First of all, we have noted your feedback to improve our app in the ...

28 Eylül 2024

Disappointing Experience with Transcy AI :

I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial ...

Goatkits Store
Birleşik Krallık
Uygulamayı kullanma süresi:13 gün
OneCommerce.io yanıt 30 Eylül 2024

Hi there,

This is John and we personally apologize for any inconvenience causing to your experience

- For unexpected support from the agent, we will have a proper training to ...

16 Eylül 2024 tarihinde düzenlendi

Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect.

The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*.

If you want your store to be discoverable from ...

Venus Verity
Kıbrıs
Uygulamayı kullanma süresi:3 ay
OneCommerce.io yanıt 15 Eylül 2024

Hi Aris,

This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience

1. ...

27 Ocak 2025

No Hebrew language from all worldwide languages. Anti-Semitic app.

Shopify should remove this app from their app store

לובן מור
İsrail
Uygulamayı kullanma süresi:2 dakika
OneCommerce.io yanıt 28 Ocak 2025

Hi Yonatan,

This is Saha and we're deeply sorry for any inconvenience causing to your experience

- We're wondering that there was a misunderstanding because our app is still ...

21 Kasım 2024

Mala experiencia, uno solo quiere traducir su tienda automaticamente y solo encuentra fallos y trabas. Luego el soporte se explica fatal y tardan media hora para resolverte una duda o problema.

Una aplicación de este tipo es para traducir tiendas, no para que nos de dolores de cabeza.

HYPECLOTHING
İspanya
Uygulamayı kullanma süresi:Yaklaşık 3 saat
OneCommerce.io yanıt 24 Kasım 2024

Hi there,

This is Kane and we personally apologize for any inconvenience causing to your experience

- For unexpected support from the agent, we will have a proper training to ...

8 Ağustos 2024

Literally useless, customer service give no help and all youtube content on how to set up is out of date

NÓRA
Birleşik Arap Emirlikleri
Uygulamayı kullanma süresi:11 ay
OneCommerce.io yanıt 11 Ağustos 2024

Hi Gulnoza,

This is Brown and we're deeply for any inconvenience causing to your experience

- For unexpected support from the agent, we will recheck their work carefully and ...