Transcy: AI Language Translate , 5.559 değerlendirme

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11 Ocak 2024

Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).

Transcy support refers to Shopify and Shopify support refers to Transcy.

Not really usable.

viewneo Shop
Almanya
Uygulamayı kullanma süresi:Neredeyse 2 yıl
OneCommerce.io yanıt 14 Ocak 2024

Hi Manfred,

This is Carter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues as following:

1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further

2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support

Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Carter
Transcy by OneCommerce

22 Ocak 2024

Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked and they recognized that it´s their fault, I told them that as compensation they should either let me use the app for free or offer me a better plan with the current pricing, both got rejected and offered me a 10 used month refund (meanwhile I lost minimo 5K of sales?!). How can you trust an APP that is not stable and making this level of mistake and then with this bad customer support?!

ZEN&CO Studio
İspanya
Uygulamayı kullanma süresi:Yaklaşık 2 ay
OneCommerce.io yanıt 24 Ocak 2024

Hi Meng,

This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience

- For the main problem regarding to downgrade to Free plan and you're unable to use the annual basic plan, this is a bug from the app and we already fixed it for a few hours since you reported this problem. Hope you sympathize for us and we will never let this issue happen again

- As an additional apology, we already processed to refund the annual basic plan, so I highly appreciate your empathy on this situation

- We have seen that one of our colleagues is following your case, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support.

Regards,
Fiona
Transcy by OneCommerce

5 Şubat 2024 tarihinde düzenlendi

I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.

Kaylabé Produits cosmétiques naturels
Kanada
Uygulamayı kullanma süresi:1 yıldan fazla
OneCommerce.io yanıt 20 Aralık 2023

Hi Aissata ,

This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience

- In relation to your main concern that your plan was downgraded to Free plan without your approval. To be specific, we're not allowed or unauthorized to do any actions with your plan, so we're wondering if you have someone else who have the right permission to do it. Also you can recheck with Shopify for further investigation

- We have seen that one of our colleagues is following your case, he gave you clear explanation with the relevant solutions, please kindly check your email and let him know if you need further support.

Regards,
Peter
Transcy by OneCommerce

1 Şubat 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
OneCommerce.io yanıt 4 Şubat 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to remind customer by completing the set-up step, once you click on it, it will not show again. Here, maybe there's a misunderstanding and made customer confused, so the notification has been removed for a long time, however it's still showing on some customers somehow

We have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Brian
Transcy by OneCommerce

18 Kasım 2023

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.

The customer support is downright atrocious. I implore you all to steer clear of this app. It's an absolute waste of money and time, and an exercise in sheer disappointment

TESmart.DE
Almanya
Uygulamayı kullanma süresi:Neredeyse 2 yıl
OneCommerce.io yanıt 20 Kasım 2023

Hi Alexander,

This is John and we would like to apologize for any inconvenience causing to your experience

We have not received any contact from you since October 25th, 2023. According to the previous conversation, here are some explanations for your concerns:

1. Your default language is German. Transcy has not changed anything on your default store. Could you please give us more information about the issue when switching to the German language?

2. After adding another language as your target language, you will need to translate it via Transcy. We provide a quick action to Translate by AI, then you can modify the translation to be more professional.

3. On the previous conversation, our support team guided you to sync the content and re-translate them, if you had changed the default content. Because we did not changed your manual translation without your permission, so this action was needed.

However, I could see that our agent was not giving you the work-around solution to translate the store automatically without managing and storing the translation in-app (and Shopify). At the moment, one of our colleagues is following your case via our support ticket, please allow her to continue the conversation there.
Regards,
John
Transcy by OneCommerce

7 Aralık 2023

Just use another app
This app is too difficult to set up

There is the hassle of having to partially translate the product, and the app also does not work.

worldbestsellerproducts
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
OneCommerce.io yanıt 10 Aralık 2023

Hi Keunyoung ,

This is Brian from Transcy and we're truly sorry for any inconvenience causing to your experience

In relation to your concerns as following:

- Partially translated: it means section/page has been translated before, but there are some parts/elements in that section/page still have not been translated completely, or default content is already updated/changed recently so they need to be re-translated to update the new translation

- For the other issues, we have seen that one of our colleagues is following your case, he gave you clear explanation as well as the relevant solutions for your case, please kindly check your email and let him know if you need further support

Hope to hear from you soon

Regards,
Brian
Transcy by OneCommerce

21 Kasım 2023

A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.

AMZ Deco
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:8 ay
OneCommerce.io yanıt 23 Kasım 2023

Hi Junjie,

This is Edna and we're truly sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please let us know to help you in time

Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Edna
Transcy by OneCommerce

11 Kasım 2023

Disappointing.. The app has several issues:

1) Glossary automatically and adds tags between the words that are in the rule. For both excluding rules and including rules. This causes either these tags showing up in the frontend or that there is no space between the words.

2) Besides that the Glossary is buggy, there is no option to upload a glossary file - this makes it quite useless - imagine adding 100s of rules manually

3) The translation itself is quite poor and doesn't really differs from any other much cheaper translation apps - the same mistakes are made. At least it's not to use for our specific terms in cycling. The bicycle parts are translated terribly. Also the brands are translated.

4) The cost of the app is not reflecting the quality of what you get - it is slow, it is buggy and it is not any better than apps that cost 10% of what this one is asking...

Sorry but not a good app.

Steel Vintage Bikes
Almanya
Uygulamayı kullanma süresi:4 gün
OneCommerce.io yanıt 15 Kasım 2023

Hi Alexander,

This is Kaity and we would like to apologize for any inconvenience causing to your experience

In relation to your concerns as following:

1. For Glossary rule and the Transcy is showing on your store, I have noted this point and are trying to find the relevant solutions to resolve it completely

2. The option is to upload Glossary rule by file, unfortunately we have not yet supported this function yet, however I have seriously noted this point and will take it into consideration

3. For the quality of AI translation, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes. Also due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes are made by AI, so I highly appreciate your empathy on this situation

We have seen that one of our colleagues is following your case, please let him know if you need further support

Regards,
Kaity
Transcy by OneCommerce

4 Ekim 2023 tarihinde düzenlendi

I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the support now 100 times the last year and the bugs showing up again and again. There is always a

The Sharp Knife Club
Avusturya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
OneCommerce.io yanıt 6 Ekim 2023

Hi Jan,

This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience

- In relation to AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes

- For the other issues, we have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.

Regards,
Adela
Transcy by OneCommerce

14 Ağustos 2023

This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.

I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies.

This is unacceptable as my customers will be experiencing the same issues.

The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.

palmer//harding
Birleşik Krallık
Uygulamayı kullanma süresi:6 ay
OneCommerce.io yanıt 16 Ağustos 2023

Hi Matthew,

Here's Brian and we're deeply sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer

We have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Brian
Transcy by OneCommerce