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I love this app cause the variety and prices are very affordable. I reached out cause this is my first time setting up this type of site and Lorie was a huge help. She answered all my questions and helped me feel more confident in my new venture. Thanks Lorie. Only thing I will say is I wish the order process was different but its as seamless as can be for the setup.
Hello Grateful Delights,
Thanks a bunch for the glowing review! We're thrilled you're loving our app's variety and affordable prices. 🌟 It's awesome to hear that Lorie provided top-notch assistance and boosted your confidence for your new venture. We'll definitely take your feedback on the order process onboard. Here's to smoother sailing ahead! 🚀
Joel's attentiveness to my needs was remarkable. He took the time to listen carefully to my questions and concerns, ensuring that he fully understood what I was looking for. Thank you Joel for the great customer service!
Hello Wild Ivy,
Thank you so much for your kind words! Joel is thrilled to hear that he could make your experience remarkable. We're here to ensure you get exactly what you need with a big smile! 😊
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
Jules was helpful and had a fast response. They are very nice people and if they don't know the answer they find it for you. Much appreciated. Thanks so much.
Hello Fashion Gems,
Thank you for your kind words! We're thrilled to hear you had a positive experience with Jules. Our team is always here to help and we're glad we could assist you promptly. Let us know if there's anything else we can do for you. Cheers! 🥂
Spoke with Czar and she told me how to fix an issue i was having. She was great!!!
Hello Kourture Kulture Boutique,
Awesome to hear! Glad Czar could help you out and get everything sorted. 😊 If you need further assistance, don't hesitate to reach out and we're always ready to help. ❤️
Mary was amazing helping me connect my shop back and getting everything working correctly. Great WORK!!
Hello Carolina Magnolia Boutique, LLC,
Thank you so much for the enthusiastic feedback! It was a pleasure assisting you in getting your shop up and running smoothly again. Don't hesitate to reach out if you need anything else. Keep up the fantastic work on your shop! 🎉🛍️
I am new to using Trendsi, but so far it's been a great experience. Their site is extremely user friendly, their product is well represented, and their customer service is AMAZING. Every time I have a simple question, they are quick to respond and take care of my concerns. And a shout out to Harold! He is awesome and gave me all the answers and resources I needed. Thank you Harold!
Hi Minxx & Company,
Wow, we're thrilled to hear about your awesome experience with Trendsi! 🎉 We're all about making things easy and enjoyable for our customers, and we're so glad to hear that's been your experience so far. Big shoutout to Harold for going above and beyond to help you out! 🙌 Thank you for choosing Trendsi, and here's to many more great experiences ahead!
I reached out to Trendsi Support with a question concerning my Shopify Store, and "Lorie" quickly responded and answered my question with even additional helpful & supportive information that I hadn't even ask for it.
Again, Thank you Lorie!
Hello The She Hut,
Thank you so much for your kind words! We're thrilled to hear that Lorie provided you with quick and helpful support for your Shopify Store. Going the extra mile to provide additional information is something we strive for, and it's wonderful to know it made a positive impact.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Great customer service. Love it. Thank you for the help.
Hello Style J LLC,
Thanks a ton for the shoutout! We're thrilled you enjoyed our service. You're absolutely welcome—anytime! 🎉
Trendsi's Representative Raymart was amazing! He has the patience of a saint and was so thorough, helpful, understanding and was able to help me figure out my dilemma. I am so happy I reached such a great representative. I would highly recommend him for everything!
Hello TheKidzShop,
Thank you so much for your kind words! We're thrilled to hear that Raymart provided you with exceptional service and helped you navigate your dilemma with patience and thoroughness. We'll be sure to pass along your praise to him. Your recommendation means the world to us!