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I contacted Trendsi support regarding an overseas shipping issue. Angelo responded quickly (within seconds) with updated information. I'm extremely pleased with their customer service and sense of urgency regarding customer service.
Hi, Sofia Valdelli
Thank you so much for taking time out of your day to leave us this sweet review! We will pass along the compliments to Angelo and if you ever need help again, please do not hesitate to reach out to our amazing 24/7 customer support! 😊
Had some hick ups due to trendsi discontinuing shipping to non-us destinations but Lori was very helpful in explaining and just needed to make minor adjustments to my store. Hope international shipping can resume at some point in the future.
Hi, Cherry Lake Ranch
We apologize that we have to pause international shipping as of this time, we just want to make sure that everything has been planned accordingly when it comes to international shipping. Don't worry though, we will be back. 😊 We will make sure to pass along the compliments to Lori. ❤️
Mia was a terrific help! Great customer service! Love the home decor items too! I am so glad I found Trendsi!
Hi, Polka Dot Boutique
Thank you so much for your review and we are so glad to hear that Mia assisted you with an issue you encountered! Please feel free to pop by anytime for any questions or help! 💛
I'm just starting out. So i hope everything works out. But so far i have found a lot of great products for my niche. I think the product prices are fair. and when I had a ton of questions, Maria helped me right through and was great and very professional. i love good customer service. and Maria was just that.
Hi Ivy+Juniper,
Welcome to Trendsi and thank you so much for your review! Maria is one of our best and brightest team member and we're so glad that she was able to help you. It is our mission to help online sellers grow their business so please feel free to reach out to us anytime you need! 💛
So far, I'm really impressed with the integration. As a new business, and with my first couple orders now coming in, the process has been smooth. Reaching out to customer service via their chat is always fast. Just spoke Anya to get an update on an order and she was great.
I would like to build a lasting relationship with Trendsi and explore incorporating white label branding with them as I grow. Hoping they take their business to this next level. I've noticed a few competitors offering this service where they tag white label with my brand, so looking for them to catch up to that. For now, I'm sticking with Trendsi and recommend them to anyone in the fashion dropshipping business.
Hello, Dehalla
We are so grateful for your review. Our team is delighted to hear that your experience with our service was pleasant. It is our mission to help our merchants every step of the way and to be transparent above anything else. Please pop by again for any help needed. We are available 24/7!
Angelo assisted me today. Trendsi is on top of their game with the customer service! Thank you Angelo!
Hi, Ancient Society Co
We really appreciate your feedback and look forward to the growth of your business as well! Our 24/7 support is always here when you need us :)
I had a extremely complicated issue where my Shopify store disconnected from the Trendsi app. All of my past and pending orders disappeared. No one can resolve this issue and the only solution is to keep manually inputting orders which isn't feasible. Every time a customer place a order I have to pause my store as the orders are not syncing with trendsi. This has been a months ling issue.
Hi, Mon Cheri Fashions
We're truly sorry to hear about the challenges you've faced with your Shopify store and Trendsi app. We completely understand the frustration, and we're committed to resolving this for you ASAP. Our team is actively working on a solution, and we appreciate your patience in the meantime. If there's anything specific you'd like to share or inquire about, feel free to reach out. We're here to make things right!
Best customer service ever. Everything I had a problem with they were quick to resolve. They're always the best when it comes to questions about shipping, product information, order statuses, etc etc......... The whole team is phenomenal but Chette is one of my favorites regarding customer service. She's sweet, handled all my problems, and I highly recommend her if you have any questions that need to be resolved quickly.
Hello Venoms Victoryland,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our customer service team, especially with Chette! We're always here to help with any questions or concerns you may have. Looking forward to serving you again soon!
Great Customer Service, always there to help! Gretle is amazing and very Helpful very fast response times!
Hi, BeautifulSweetHeart
Thanks so much for your review! We always want to offer the best services, and we are glad we could help you so far. We'll make sure to pass along the compliments to Gretle. Feel free to reach out whenever you need any help.
Products are great with reasonable price, very responsive customer services, It would be perfect If they provide international shipping as well.
Hi LEZSUSHOP,
Thank you so much for your review. We are glad that you enjoy using Trendsi service and we look forward to helping you bring more sales. We are currently working on offering international shipping soon and will keep you posted. Don't hesitate to reach out if you have any additional feedback or questions. We are always here to help.