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Chette was very helpful in solving technical issues and makes Trendsi a great partner to work with.
Hi TeaPointe,
Thank you so much for your kind words! We’re thrilled to hear that Chette was able to assist you and that you’re having a positive experience with Trendsi. We truly value our partnership with you and are always here to help with any future needs.
I have lot of questions and "Raymart" from trendsi explained and guided with all solutions. He is very knowledge and explained very calmly and addressed all of my questions with dedication. Very very Thank you so much Raymart.
Hi PlumLush,
Thank you so much for your kind words! We’re absolutely thrilled to hear that Raymart was able to guide you with such care and dedication. At Trendsi, we pride ourselves on providing knowledgeable and patient support, and Raymart truly embodies that spirit. We’ll be sure to pass along your gratitude to him, and we’re always here to assist you with anything you need in the future!
I was having an issue with TikTok address syncing over to Shopify and then setting up seller shipping. Raymart was amazing! He helped me step by step to get the address fixed and helped me with setting up my shipping with TikTok to avoid this happening again.
Today I am having an issue with TikTok to Shopify to Trendsi order and Harold was great in getting the info he needed to sort out my issue.
Hi Soul Inspirations,
Thank you so much for sharing your experience! We’re thrilled to hear that Raymart was able to assist you so effectively and guide you through resolving the issue. It's great to know that the address syncing and shipping setup are now all set. We truly appreciate your feedback, and we're always here to help if you need anything else. Thanks again for choosing us!
Harold was excellent in helping me get my store reconnected he was patient accurate and very helpful and knowledgeable thank you so much
Hi LuX De’Ore Boutique,
Thank you for sharing your experience! We’re so glad Harold was able to help you reconnect your store with patience and expertise. We truly appreciate your kind words and will be sure to pass them along to him. If you need anything else, don't hesitate to reach out!
It is easy to use and reliable. Raymart helped me solve a problem and was very helpful!
Hello Ciao Beautiful!
Thank you so much for your kind words! We're ery proud to hear that you find Trendsi easy to use and reliable. It’s awesome that Raymart was able to help you out and make things smoother for you. We're always here to support you, so feel free to reach out anytime you need assistance!
Thank you for being the best part of Trendsi! 🧡 - Abby
"I am beyond impressed with the customer and technical support I received from Trendsi, particularly from Anya and Lorie. Their assistance was exceptional, and they went above and beyond to address all my concerns. They made the entire process smooth and hassle-free. I can't recommend them enough—10/10 for their outstanding service!"
Hi Fresh Drobe,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Trendsi, and we're especially glad that Anya and Lorie were able to assist you so effectively. It's wonderful to know that their support made the process smooth and hassle-free for you. We truly appreciate your recommendation and your 10/10 rating it means a lot to our team. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
While Trendsi offers a tempting selection of stylish clothing that can definitely generate sales, their shipping practices are severely lacking and ultimately damaging to my business. I've placed over 50 orders with them, and a shocking quarter of those remain unshipped. This isn't a minor issue; it's a significant problem that's impacting my bottom line.
I understand that international shipping can sometimes be delayed, and I'm willing to be patient. However, the explanations I'm receiving from Trendsi's customer support are simply unacceptable. I'm consistently told that the delays are due to overseas holidays. While I can accept a few days' delay for a holiday, claiming that vendors have been on holiday for three weeks is frankly unbelievable. It feels like a blatant stall tactic, and it's eroding my trust in the platform.
The fact that orders placed as far back as January 19th are still not shipped as of February 5th is completely unacceptable. This kind of delay is not just inconvenient; it's actively costing me money. Customers are understandably frustrated by the long wait times and are beginning to cancel their orders. When customers cancel, I lose sales, and that loss falls squarely on me. I rely on Trendsi's dropshipping service, and when they fail to deliver on their end, I'm the one who suffers the consequences.
My experience with Trendsi's shipping has been extremely negative. The quality of the clothing is irrelevant if it never reaches the customer. Until Trendsi addresses these serious shipping issues and provides more transparent and timely communication, I cannot recommend their dropshipping services. The potential for sales is there, but the risk of losing customers due to excessive delays is simply too high.
Hi HTO Apparel,
Thank you for sharing your thoughts, and I truly understand the frustration and challenges you're facing with these delays. We deeply value your business, and I sincerely apologize for the inconvenience this situation has caused.
The reason for the delay is due to the Lunar New Year Holiday, which has significantly impacted our vendors and the shipping process. We understand how important it is for you to receive your orders promptly, and I want to assure you that we are working diligently to resolve this. While these delays are unfortunate, the expected timeframe for order fulfillment remains between 5 to 10 business days, and we are doing everything possible to minimize these delays.
I completely understand how these shipping delays can have a direct impact on your sales and customer satisfaction, and I apologize for the frustration this has caused. We know that your business relies on our service, and we are committed to improving the experience. Here's what we can do to help ensure a smoother experience moving forward:
We are committed to making your experience a 5-star one, and I truly hope that we can restore your confidence in our platform. We deeply appreciate your feedback and your patience during this time. Your success is important to us, and we are working hard to improve our service to better support you and your business.
Thank you again for your understanding, and I look forward to working with you to make this a smoother, more successful partnership.
Very easy to get products synced to the shopify store. Customer Service is very helopful. Mariel helped me with everything I needed. Thank you!
Hello Bordeaux Chic,
Thanks so much for the kind words! We're thrilled to hear that syncing to your Shopify store was a breeze and that Mariel was able to assist you. If you ever need anything else, we're here to help! 😊
Marieshell provide me excellent service. Their entire team is very humble and helpful.
Hello Women affection,
Thank you so much for the kind words! 😊 We're thrilled to hear you had a great experience with Marieshell and our team! We truly appreciate your support and will continue to give our best! 🌟
Lorie was amazing! I couldn’t figure out what happened to my order, it was totally my fault she didn’t make me feel stupid or an adequate, she went in and fixed it and now I am on track
Hi A Walk Down Stacy Laine,
Thank you so much for sharing your experience! We’re so glad to hear that Lorie was able to help you resolve the issue with your order, and we’re proud she made you feel supported and valued. It’s our goal to provide top-notch service, and Lorie truly exemplified that! If you need anything else or have any questions in the future, we’re always here to help. Thanks again for your kind words!