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Their customer service is very good. Had a problem with changing some prices, Harold sent the "How to Info" to me, and, Bada-Bing, Bada-Boom, problem solved... Thanks, Harold.
Hello Elegant Lady Apparel & More,
Thanks for the awesome feedback! 🌟 We're thrilled to hear that Harold's 'How to Info' did the trick and got things sorted for you. If you ever need anything else, we're here to help! 💪
Had questions and Czar helped me so much. She answered all my questions. She helped me so much. I know Trendsi was the right choice for my online boutique.
Hello The Unicorn in the Suburbs,
Thrilled to hear that Czar provided the assistance you needed! We're delighted to have you on board with Trendsi for your online boutique. If you ever have more questions or need further support, we're here for you. Cheers to a successful journey ahead!
CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE.
My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers.
In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours.
If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.
Hi Le Shop,
We sincerely appreciate you taking the time to share your recent experience with us, and we want to extend our apologies for the unpleasant customer service you received. At Trendsi, we value every customer, and it's clear that we fell short of our commitment to provide top-notch service in this instance.
We believe in complete transparency, even when we've made mistakes. Your feedback is a vital part of our continuous improvement process, and it helps us address areas in need of enhancement.
If you'd be willing to give us a second chance, we'd be more than happy to make it right - our team has reached out to you to address your concerns directly and work towards resolving the issues you encountered.
I had a problem with setting up shipping rates. Anya with customer support was SO kind and HELPFUL!! She took me step by step to resolve the problem. Most of all she was so patient with me. I am very pleased with the customer service!
Hello Sew Southern Kids Couture,
That's fantastic to hear! 🎉 We're thrilled Anya could assist you with setting up the shipping rates and that you had such a positive experience. Our team is always here to help, so if you have any more questions or need further assistance, don't hesitate to reach out. Thank you for your kind words! 😊🌟
Trendsi support is Amazing! They always respond immediately to all my Emails. Thanks to Raymart and the support team I was able to resolve an issue had with the Trendsi app.
Hello Sleeqwear,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our support team, especially Raymart. We're here to help whenever you need us, so don't hesitate to reach out if you have any further questions or concerns. Keep enjoying Trendsi! ❤️
Excellent app. It's pretty easy to do dropshipping with Trendsi.
The customer support of Angelo was very professional.
Hi stylefloss,
Thrilled to hear you love the app for dropshipping with Trendsi! 😊 Our team, especially Angelo, is dedicated to providing top-notch customer support. If you ever need assistance or have questions, we're here for you. Happy selling! 💙
Just reached out to the 24/7 support chat and Erika was so kind and helpful
I love Trendsi and how prompt and efficient they are! :)
Hello BOLT STYLEZ,
That's awesome to hear! 🎉 We're thrilled Erika was able to assist you promptly. Thanks for your kind words and for loving Trendsi! If you ever need anything else, don't hesitate to reach out. Cheers to efficiency! 🚀
Erika was amazing and helped me solve two immediate worries I had instantly and totally changed to mood for the day. Thanks so much for offering such a great service!
Hello Barefoot Beauties,
Thrilled to hear that! 🌟 Erika is indeed amazing, and we're delighted she could turn your day around. Thanks a bunch for your kind words and for choosing our service! 🚀😊
great
Hi Sleeky Style,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience. Your feedback means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to reach out.
I reached out to Trendsi regarding an issue I had with the app and Anya was amazing. She was able to resolve the issue within minutes of me sending the request ticket. Absolutely fantastic customer service and the app is awesome too. I highly recommend it to anyone who is thinking of doing something similar to us. Thank you Anya. Regards. Pindi Sahota. Founder. Babbazon.com
Hello Babbazon,
Thank you for your kind words! We're thrilled to hear that Anya provided you with fantastic customer service and swiftly resolved your issue. We appreciate your recommendation and are delighted to have you as a satisfied user of our app. 💙