Trendsi: Fashion Dropshipping

Hi Southern Shores Clothing,

Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.​

We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.​

We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.​

Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.​

We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.

Hello Apparel Garden,

Thank you for being a longtime user and for sharing your honest feedback. We’re truly sorry to hear that the recent changes to our brand-name clothing selection have made the app less useful for your store.

We understand how important recognizable brands can be for attracting customers and driving sales, especially when you’ve built your business around selling them. We also really appreciate you sharing that Trendsi has helped you make sales in the past.

Your feedback is valuable to us, and we’ll make sure it’s shared with our team as we continue evaluating our product offerings. We’d love the opportunity to better understand what brands and products would be most valuable to your business. ❤️🙏

Hello,

We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync.

That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you.

We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution.

Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️