Trustify: Review & Testimonial
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I have reached out to their customer support multiple times to resolve an issue, but I have not received any response. Despite several follow-ups, the lack of assistance is unacceptable. If customer service is important to you, I do not recommend this app.
Hi,
We are deeply sorry to hear about your negative experience and sincerely apologize for any frustration we may have caused. Resolving your issue has always been a priority ...
Sad Update: After months of paying $9 pcm for the app they changed the feature set - moving features we were using in our plan to a higher paid tier with no notice or reasoning. So features we were using on our live store stopped working overnight unless we increased our monthly payments to the next tier. This just feels like extortion and is probably a breach of contract, certainly unethical. ...
Hi there,
I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical ...
The free plan is extremely limited, offering very few features, and the customization options are almost non-existent unless you're willing to pay. It felt like a waste of time to set everything up, only to realize that most of the useful features and customization options require a paid plan. If you're looking for an app with robust free features and flexibility, this might not be the best ...
Hi,
Thank you for sharing your feedback. We apologize for any frustration you experienced with the free plan. Our intention with the free plan is to provide a basic ...
Does not work on my shopify store. I installed the app but then I click on "Activate app" and it does not happen anything.. empty page.
Hi there,
Thanks for letting us know how the app was for you. Although it was few years ago but we would like to reassure that your issue was supported as soon as you asked ...
Dont waste your time. They have your reviews deleted days after seriouus work on your review. wake up to see them gone like magic
Hi,
We're truly sorry to hear about your experience, and we appreciate you bringing this matter to our attention. We understand the frustration that comes with investing time ...
lack of customization, look awful on site, letters are to small, no preview live of the widget.......
Hi
Thanks for your feedback and sorry for any inconvenience our app might cause you.
Our app does have the settings and preview layout for you to customize in the app, but ...
versao gratuita é um lixo impossivel de usar.
Ola,
Lamentamos que você tenha tido uma experiência negativa com a versão gratuita do nosso aplicativo. Agradecemos seu feedback, pois ele é fundamental para que possamos ...
App is difficult to configure. Once configured it still does not work properly.
Hi there,
Thank you for taking the time to leave a review for us. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right ...
Why would they say it's free when it's not?!
Hi there,
Even this review was few years ago. We would like to thank you for taking the time to leave a review for us, we always appreciate hearing from our customers. As ...
Hi,
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with our app did not meet your expectations. At Trustify, we strive to ...