Trustpilot Reviews

Je suis très satisfait, je recommande tout à fait

Terrible experience. No response to emails or live chat.

They didn't every reply to two requests to move onto the plus plan. When you try to subscribe to a paid plan it says we will contact you.

No doubt when they contact you they are trying to lock you into a long term contract.

Trustpilot is a massive recognised brand but their customer service is terrible.

I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!

They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.

Not for startups or small businesses. The free version only let people see your reviews on their site. The price for an upgrade to show the reviews on your site are way to high. And that is only the review for my business. The product reviews that i get does not show at all without the expensive upgrade.

I regret choosing Trustpilot, should have used another review service that actually shows on ...

I've been trying to install this app for hours to no avail. Have to give it a one star rating. Does not work with Shopify as stated. When installing it does nothing except says click here if a new window does not open, this takes you to a signup screen whereby if you re-enter the info it says your already signed up. The end. One Star. But only because there's no Zero.

they dont get back to you when you try contacting them

Helaas echt niet geschikt voor een kleine/startende onderneming.
Je kan 1 widget plaatsen met "beoordeel ons op Trustpilot" (dat kan je ook wel zonder de app).

Als je 1 widget wilt plaatsen met hoe klanten je hebben beoordeeld kost je dat minimaal 169,- (excl) per maand!

DO NOT TRUST TRUSTPILOT!! - They keep removing my customers 5* Reviews and asking for Order Forms, Proof of Purchase and making it a complicated and time consuming procedure. Told my customers 'It has to be a full and genuine experience'

Yet, when someone leaves a 1* Review who isn't even a customer or ever bought from us they refuse to do the same checks and say 'A 1* experience could mean a ...

Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the ...