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Trustpilot charge an extortionate fee for widget functionality but then do not offer any support that is timely.
Phone numbers lead nowhere or just plain don't connect.
Website isn't coded properly for you to use cards to make payments.
Emails given (effectively the ONLY way to speak to anyone) have 5 working day working timeframe.
Its a farcical situation that Trustpilot has the respect it does when it has some of the worst customer service going.
Hello Lupe Technology
Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium.
We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services.
Kind Regards
Jen | Trustpilot
Poor Support and buggy App. The widget is not editable, since the customize function doesn't work. Since days I don't get any support on my issue. Very dissapointed - Trusted Shops is probably the better option.
Hello BLN PRINT
Thank you for getting in touch with us and giving us your feedback.
We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet.
We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance.
Kind Regards
Jen - Trustpilot
Unable to subscribe to the flex subscription. We have contacted the support one week ago, but no answer. We will be looking for another review app.
Hi zoza.no,
Thanks for sharing this with us, we hope you were able to speak to one of our support team about your upgrade. If you would like to chat to us further you can reach out to us on Twitter @TrustieSupport. We appreciate feedback in all its forms and any feedback on our response times is really valuable to us.
Thanks
Trustpilot Team
Do not waste time on this review platform. It's not worth it. I'm reviewing Trustpilot based on my experience with them even before Trustpilot app is officially listed as a partner on Shopify App Store. It is too restrictive to get reviews from customers in order for the review to be considered as verified (or counted as Google rating). For instance (real experience) when customers previously unsubscribed from Trustpilot, they will NOT be able to receive the review trigger via email. It is too cumbersome for the customer to resubscribe and then leave a review for the business on Trustpilot (as advised by Trustpilot support team). Who would bother? And when customers went directly on the business profile and drop a review, they’re considered as “organic” and not verified and they are unable to share any photos. It’s just too much hassles and unnecessarily cumbersome in order to leave a review on Trustpilot all in the name of protecting transparency or whatever that Trustpilot claims. Thank you very much, I’d rather just pop over at Google review to do it instead. With all the restrictions that Trustpilot has put in place, guess what, you will still be receiving spam emails inviting you to purchase reviews on Trustpilot. So I guess tricks can still be done in order to get ample fake reviews on this platform despite all their claims to justify their restrictions that they have put in place. I'm certainly not bothered with this review platform anymore. It’s not worth the time on Trustpilot.
Thank you for writing a review. We're sorry you did not have the greatest experience with Trustpilot and sad to see you go. We're doing our best to improve our systems and feedback like this helps us to achieve this.
Non si collega più con Shopify. Non riesco ad aprire più applicazione. Non ricevo più e-mail da TrustPilot che il cliente ha lasciato la recensione
Salve,
Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva.
Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali.
La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new
Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema.
Nel frattempo le auguriamo una buona giornata.
Cordialmente,
Flavio - Trustpilot
The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.
Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams.
Thanks
Trustpilot Team
I downloaded the app integrated it all fine, But when coming to the drag and drop widget page as soon as i click the widget to drag it, the widget just doesnt drag and wont let me insert the widget onto my pages :(
Hi Lyrical Lights,
Thanks for getting in touch. We're sorry to hear you're experiencing some technical issues when using our drag and drop. We'd love to get to the bottom of this for you. If you could please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. They'll be able to investigate and provide a solution for you.
Kind regards,
Kerry-Trustpilot
what a RIP OFF, I typed out off my reviews one by one on my site, trust pilot came to me site, tried to blackmail me to take it down and to pay there 2400 per year fee or they would sue me. I DECIDE IF I WANT TO SHOW MY REVIEWS, i hate that place, I am building my google reviews instead now. the price is NOT worth it, its way to expensive the people that pay it? well I have some sand to sell u if you want?
Thanks for sharing this with us. We're sad to hear that you didn't have a great experience with Trustpilot and by the sounds of it you're not in a rush to come back to us. If that changes we'd love to have you back. Thanks again for taking the time to share your experience with us and others.
Does not work - widget function takes me to my front page. Nothing happends. So there is nothing to use the app for.
Hello Viperspace
Thank you for getting in touch and letting us know about your experience.
We want to reassure you that this is something that we are aware of; and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.
Kind Regards
Jen - Trustpilot
I requested 2 things and the salesperson told me we can do it. But after I signed the contract they said we are unable to do what I want. I requested cancellation but they said we cannot cancel you have to pay the full 12 months! I will take legal action! Stay away from them otherwise, they will try to scam you!
Hi Anatolix,
Thank you for sharing your experience with us and for your previous reviews left discussing the same topics. As mentioned previously, our contracts have a 30 day notice period and reminders are sent prior to this 30 day period via email. When a contract (or an automatic bank payment) is cancelled within this period customers are charged for the following quarter as stated in our contract terms. Your Customer Success Manager can help you to work through the original requests made, please do reach out to them directly via email.
Thank you,
The Trustpilot Team