Trustpilot Reviews

Hi Force of Life,

Thank you for your review,

Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you.

You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new

We do have an article with regards to shopify review invitation that may help: https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations

We hope to hear from you soon and get your issues resolved.

Kind regards,
Kerry-Trustpilot

Hi Ma Petite Toile, thanks for sharing this We appreciate your feedback on price points and what is available to you. We are continually updating our integration product, it sounds as though this price point error was a glitch in our product and has since been fixed.

Thanks
Trustpilot Team

Hello taptwo-shop

Thank you for getting in touch and letting us know about your experience.

We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.

Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.

Kind Regards
Jen - Trustpilot

Hi iDigital Games,
Thank you for your review.
Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you. You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We hope to hear from you soon and get your issues resolved.
All the best,
Kerry-Trustpilot

Hi Woodmill Game,

Thanks for your feedback, we really appreciate it in all its forms! We'll pass on your note about pricing to the relevant teams. We are making constant updates to our integrations, but we appreciate we haven't been able to meet your needs quite yet. Feel free to drop us some more detailed feedback via DM on our @TrustieSupport Twitter.

Thanks
Trustpilot Team

Hi Wristbuddys,

Thanks for sharing this with us and other users, we really appreciate it. You can reach out directly via this form to our support if you have login issues again - https://support.trustpilot.com/hc/en-us/requests/new.

Thanks
Trustpilot Team

Hi BigTopShirtShop.com,

Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch.

If you've still not heard back please let me know so I can escalate this further for you.

Kind regards,
Kerry-Trustpilot

Hello Solarbox

Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime.

The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike.

In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software

The Content Integrity team will be back in touch as soon as they can regarding your review.

If you have any questions in the meantime please feel free to reach us directly on the link above.

Kind Regards
Jen | Trustpilot

Hello Black Star Gift Shop

Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you.

It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial.

We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form

https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Kind Regards
Jen - Trustpilot

Thank you very much for your review. We are investigating this issue and will communicate a resolution to you shortly.