TrustShop: Product Reviews
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deactivated
Hello, this is Jenny from the TrustShop team.
Thank you for your feedback, and I'm sorry for the frustrating experience. We can see TrustShop is still active on your store, so we'd like to understand what went wrong. If you saw a "deactivated" message or a feature stopped working, please send us a screenshot or a few details via in-app live chat or email: support@trustshop.io, and we'll fix it as quickly as possible.
Best regards,
Jenny – TrustShop Support Team
Hello, I would like it to be possible to only allow the posting of reviews by customers and not by anyone, but the app seems to not have that option
Hello, my name is Jenny.
First of all, sorry that you had a really bad experience with our application.
Regarding the function you want, our application provides a function that only customers can review. You can turn off the write review button on the write reviews form of the widget box by doing the following: https://prnt.sc/IooOIkC8Cp44
I hope this information reaches you and that it will help you use our application more effectively
not working
Dear valued merchant,
Thank you for your feedback. We noticed that you were able to resolve the widget installation on your own, which is great! However, we understand that encountering any initial difficulties can be frustrating.
We're continuously working to improve our installation process and documentation to make it even more straightforward. If you have any suggestions or need assistance with other features, our support team is always here to help.
Best regards,
The TrustShop Team
