TxtCart: SMS Marketing & AI , Počet recenzí: 138
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i thought you would help me find customers
Hi,
A bit confused at why this was left. This store installed 1 day ago, never reached out to support and randomly leave's a 1-star review regarding customer acquisiton.
We are an SMS Marketing & Cart Recovery platform. If you have questions on what we do, we'd be happy to answer them and work with you.
TxtCart Team
Customer service is great, and very helpful with the onboarding process. I was specifically helped by Sara and Rachel.
Very happy to hear you're happy with our CX and appreciate the super fast and easy onboarding!
- TxtCart Team
The app is not yet ready for UK market so cannot complete the set up or use. The expected launch date for UK keeps getting pushed back each month so all very frustrating and a total waste of time. Received an interesting email about our review too - but I'll leave shopify to deal with that......
We appreciate your feedback and regret to hear about the challenges you've faced with our app. I assure you that we take such matters seriously, and I would like to address your concerns promptly.
Regarding the UK operations this feature is now LIVE as of 11/25.
Pertaining to your two charges, as promised, we had delivered you full refunds of both amounts no questions asked. It is a shame that you resort to defamation and spreading lies about how a business conducts itself and we will be further investigating this matter.
We are committed to transparency and accountability in our operations, and we would appreciate the same from you.
If you have any additional details or specific information that could assist us in resolving your case efficiently, please do not hesitate to share them.
Awesome app, I was really surprised to see how quick and easy it was to set up, and how soon after it started working! Highly recommend this for anyone that wants super easy automated SMS discounts. You barely have to think about it
Really appreciate the honest feedback on how TxtCart SMS has worked for your brand.
- Sara from TxtCart
Awesome company! Offered me a full refund when I was shutting down my store even after the billing cycle. Super quick customer service and good services in general! Highly recommend!
We’re glad we could resolve this for you and while we’re sad to see you go, excited for when you return! Best of luck with your endeavors.
- Rachel from TxtCart
Amazing APP. Great customer service!
Appreciate you and your business! Happy holidays.
- TxtCart Team
amazing
Glad to hear!!!
- Sara from TxtCart
I really appreciate Sara's service . Her hospitality and kindness was very much appreciated. i will def recommend her and the app to others .
Hi there, appreciate the kind words about our awesome CS team! Glad you feel the support and sms product are great. Your referrals are greatly appreciated!
- TxtCart Success
Fantastic service! I can't believe the extra money I am making now that the giant whole in my store that was abandoned checkouts is being tackled head on to help me get the highest possible number of conversions and reduce wasted ad spend.
So awesome to hear the results we’ve been able to generate for your store in the abandoned cart recovery department! Make sure to check out our campaigns and flow automations (coming soon)!
- TxtCart Support
Customer service was excellent to work with! Thank you and they have amazing features!
Appreciate the kind words and feedback. Stay tuned for even more features as we roll out the roadmap in 2024.
- Sara from TxtCart