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i thought you would help me find customers
Hi,
A bit confused at why this was left. This store installed 1 day ago, never reached out to support and randomly leave's a 1-star review regarding customer acquisiton.
We are an SMS Marketing & Cart Recovery platform. If you have questions on what we do, we'd be happy to answer them and work with you.
TxtCart Team
Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.
Hi,
While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which carries a $29/mo recurring charge + usage fees. The $5 carrier fee and recurring fee made up the total $34 charge. Please make sure you read what you sign up for completely before installing apps and give them enough time to generate results.
Best,
TxtCart Team
Best app you could get for your shopify store regards to sms marketing!
Super glad you’re loving TxtCart SMS marketing and cart recovery! Can’t wait to generate even more incremental revenue for your brand once AUS/UK texting is live!
its ery good really liked the support, they gave me assistance, and helped me in whatever way possible, only their new update wasn't so good, the free plan only allows up to 20 reviews to be shown, no matter how many you have, but the plan basic works that is not that expensive as well, in the end you can copemsar really pay, in addition it has other functionalities, thank you for all the support
We’re glad you valued the support. However we don’t have any impact on reviews as we only handle sms marketing. Perhaps you’ve mixed it up with another app. We will though be launching a new SMS reviews product in the near future letting you ask/collect reviews in text.
- TxtCart Customer Support
This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...
I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention is not to deceive or falsely advertise. All information regarding pricing can be found on our listing, website, app charges accepted, TOS, and help center.
Our app attributes sales to texts only when they are directly linked to a customer's purchase journey. Each sale must either come from the customer using the link sent in the message, the discount provided, or purchase after reading the message within 7 days. Keep in mind that each abandoned checkout/cart has a unique CARTID, which is tied to our message. If a customer finishes buying the same CARTID we sent a text for within our attribution window, it is a TxtCart sale.
While we understand your frustration with the automated texts, we continually work on refining our messaging to improve customer interactions through human agents and ever-improving AI.
Regarding the carrier usage fee, we apologize for any misunderstanding. We strive for transparency and will review how this information is communicated in our plans. As for mentioning your Shopify plan, it was not our intention to dismiss your concerns. We appreciate your business and value your feedback to ensure a better experience for all merchants. Thank you for bringing these matters to our attention.
- Kyle
Co-founder @TxtCart
I have found this is a good app for capturing abandon checkouts. I am happy with the conversion rate.
Glad to hear you’re having awesome results and happy with your conversion rate! I’m sure we can book a session to see how we can do even better for your SMS needs.
- TxtCart Team
Great app, easy to use, kind customer services and so responsive! Highly recommend!
We really appreciate the positive review and are glad you found the support so attentive.
- Sara from TxtCart
Great app, customer service is great! I was in need for a good SMS application and finally found one!
Glad you’re able to find value in the sms marketing and sms cart recovery services we provide.
- TxtCart Team
Great customer service no regrets with purchase at all!
We are so glad to hear you've had a great experience with our support team and look forward to continuing to provide amazing support for your brand :)
- TxtCart Success
Amazing APP. Great customer service!
Appreciate you and your business! Happy holidays.
- TxtCart Team