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Their CS team is super friendly and always willing to help out with anything. We reached out to get some help with our compliance setup and Rachel is soo helpful! Very excited to see what all the SMS by human hype is about.
Thanks so much and we’re super excited to have you onboard TxtCart just in time for BFCM!!
- Rachel from TxtCart
Have never sold an item yet txt cart took $46 AUD from my bank. Will be cancelling today
Hi Ricky,
Reached out to you via email. Took a look at your account and you're correct no sales were made, however you were subscribed to our Starter Plan which carries a recurring $29/mo charge and there are carrier usage fees associated with using texts.
In any event, we are understanding of small/closed shops and have offered you a full refund for the trouble. Hope you can come to an understanding.
- Kyle
Founder of TxtCart
Great customer service! Eagerly awaiting for the UK version to be launched in November.
We are eager to launch UK/AUS for all our merchants and are excited to push this live before BFCM. Keep crushing it!
- Kyle from TxtCart
this app is very effective at recovering abandon checkouts passively
Short and sweet, love it! Let's crush BFCM sales in 2023.
- Ana from TxtCart
Competently answered the questions I had. Handled very professionally
We are glad you had such a positive experience with our team and are excited to continue servicing you and your brand!
- TxtCart CX
Exceptional customer service, so understanding and helpful :)
Very glad to hear you're happy with the service and support!
- Sara from TxtCart
Support was amazing they answered me right away looking forward to using this app
Thank you for the kind words and your enthusiasm for SMS!
- TxtCart Support
So far I love this app! I have an abandoned cart campaign setup to help convert people who don't go through with their order, and it works great! It offers a discount code to the customer, and sends a realistic personalized text with their name so people really think its me texting them. I also love sending out campaigns when I launch a new deodorant scent, run a sale, or have any other exciting announcements and it does great! I also do a lot of email marketing, but text definitely resonates with a different crowd of people which I find to be super helpful. Any questions I have had, Kyle from support responded to me promptly and helpfully. Pricing is great too love how you can start with a free plan and just have them take % of the order too instead of paying a hefty monthly fee like other apps.
-Nigel from Breathe Naturals Deodorant
Appreciate the kind words and am always happy to help, Nigel. We look forward to continuing to provide great services and support to your brand!
Kyle from TxtCart
Great app, helping my store tons and bringing in more and more sales, I highly recommend this for anyone looking to easily increase their revenue
Thanks so much for the kind words! Keep up the great work with SMS :).
- TxtCart Support
Sarah provided great customer service, fast and easy to set up and extremely beneficial to our store. Highly recommend!!
Appreciate the review and feedback! Let us know if we can help further :)
- TxtCart Support