W3 Custom Order Status

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

Easy to install, great support from developer. Had a small issue that was resolved in munites.

O,... Really easy to use and setup!!

Looking good so far! Should help us keep track of which order have been printed, sent and need tracking updated etc :) Tash K

The app is amazing and works better than expected. Support team is quick to respond and help with nay questions.

This is a great app that does exactly what it says. We have lots of custom orders and this app allows us to keep customers informed with automatic email notifications. This reduces the load on support.

The developers have been prompt to reply to my enquiries and even went as far as helping configure the lookup page design.

Two things to improve: speed to update custom status in the dashboard (small detail, but it can be faster) and make the admin functional in mobile devices and small resolution screens (I just found out that one of my staff cannot access the top menu bar because on smaller resolution screen the buttons are hidden).

Overall, great app experience and it does save us a lot of time. Recommended!

Great app! makes processing custom orders easy.

I would absolutely recommend to a friend! The app is user friendly and flexible. Their staff (Jason) was extremely helpful and super fast! We had a great experience with this app :)

Best order status app at the moment. Highly customizable (with not much technical skills needed), affordable and with great support. We managed to customize the widgets just the way we liked and we highly recommend the app.