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Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.
We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app.
We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to support@w3trends.com, we’d love to help where we can!
This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it.
I highly recommend it.
"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.
This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.
This is a huge benefit for us...saves a ton of custom service inquiries as we make "made to order" merchandise.
This app has fit my needs to a tee. I don't use the app for what it was intended for, instead I use to send emails to my suppliers for my dropship orders. The app is easy to use and allows me to watch order status closely. The support guys are amazing too. Quick customer service and always willing to help out. Bravo guys!
Great product for delivery order tracking. It's very customizeable and makes communication between teams easy. We've been using this for about a year and it has made our lives infinitely easier.
Custom Order Status has been exactly what we were looking for to enhance our store. We needed to be able to let customers know where their custom orders were every step of the way and now we have a working solution!
So helpful and a great app addition to our lineup
Really great app, just what we needed.
our business sole primary source of communication is via email.
Shopify email facilities were very limited. we downloaded this app about 2 weeks ago and it was good and worked, but it was just missing 1 thing, we requested a change in the app to accommodate our business and within 48hrs it was done.
So much easier sending emails with the ability to set up different templates and to keep track on order status' its fantastic!