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We were reviewing the app expenses and noticed that we've been charged $89 USD per month, even though the most expensive plan listed on the Shopify store is $69.99! We don't understand why we've been overcharged, especially considering we have a website with only a few items. We find it very unfair that apps take advantage in this way.
Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the billing and for any shortcomings in the support you received. It’s possible our staff misunderstood your question and didn’t provide the assistance you needed, and we deeply regret any frustration this may have caused.
Our app's pricing is based on the number of published products and the languages the store uses for product translation. Additionally, premium features such as displaying variants as separate products can also incur extra costs.
As the app is no longer installed on your store, we're unable to verify the exact combination of features that may have led to the additional charges beyond the basic plan. We truly regret any inconvenience this may have caused.
if you take decision to uninstall this app it will affect your theme coding badly and make your pages reload itself
We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly.
After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.
worst app experience
just ruined my whole theme settings after uninstalling it
We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly.
After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.
Deleted this app and it still bugs on my site!
We apologize for any inconvenience you've experienced. Our app includes a "Theme Revert" feature specifically designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling, as once the app is deleted, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know if there’s anything further we can do to assist you.
DO NOT INSTALL THIS APP. My theme is now messed up.
We're very sorry to hear about your experience. Our app is designed to be compatible with almost all Shopify themes, and it preserves the original collection template. Please note that our app only works on the theme it is set up without impacting other themes in your store.
We always recommend duplicating your live theme and setting up our app on the duplicated version. Our developers can easily address any theme styling issues, and we’re happy to assist. Unfortunately, we couldn't find any support requests from you about this issue. Please contact us via live chat or email, and we'll work quickly to resolve this for you.
AVOID AT ALL COSTS. This app will cause you nothing but stress.
I've changed prices today which are displaying on the product page only, but not the collection page. The app is now down and I cannot contact customer support, and had to cancel my entire campaign.
This is not the first issue we have had. We have published products which have not appeared on the website, and had to uninstall the app. Another time when a new product was published, it was displaying with no images and randomly a 404 redirect blog at the top of the page.
This review is to help other merchants to avoid this, as I promise you that you will experience nothing but issues and general slowdown/malfunction of your website.
We're deeply sorry for any inconvenience caused by the issue and the unavailability of our support at the time of your campaign. After careful investigation, we've identified that the root cause was a third-party service provider. We've since conducted a thorough audit of all our service providers to prevent such issues from recurring in the future. Additionally, we've implemented a robust disaster recovery plan to enhance the security and reliability of our app. Your satisfaction is our priority, and we're committed to resolving any outstanding concerns you may have.
Not only did this app not do what I want, following the removal steps doesn't work either. This horrible app is a complete waste of time.
Thank you for your feedback. We're sorry to hear about your experience. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s crucial to use this feature before uninstalling the app because once the app is deleted, it loses access to your store, preventing it from cleaning up the code.
If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately.
Please let us know how we can further assist you.
It is an virus. If you delete the app. It slows down your store loading. Yours products will not load.
Thank you for your feedback. We're sorry to hear about your experience. Our app has a "Theme Revert" feature to automatically remove all app-related codes from your theme. It's important to use this feature before uninstalling the app because once the app is deleted, it can no longer access your store to clean up the code.
If the "Theme Revert" is not used prior to uninstallation, the store will use the original collection and search template. We also offer live chat and email support for any assistance you might need and typically respond almost immediately. Unfortunately, we couldn't find any record of an email or support request from your store regarding this issue.
Please reach out to our support team via email, and we’ll be more than happy to help resolve this for you.
Very bad experience
We are sorry to hear that you had a negative experience. We strive to provide excellent service and are committed to resolving any issues our customers may encounter. Unfortunately, we did not receive any feedback or support requests from you, which would have allowed us to address your concerns promptly.
We offer live chat and email support to assist our customers, and we typically respond almost immediately. Please feel free to reach out to us directly at support@sobooster.com so we can understand the issue better and work towards a resolution.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Free version not working
We sincerely apologize for any confusion it may have caused. Our goal is to be transparent about our pricing while offering a range of options to fit different needs.
The free plan is designed to cater to specific use cases, including Dormant Stores, Partner Test Stores, and Affiliate/Developer Stores, as a way to explore the app's functionalities without any initial investment.
For businesses ready to leverage the full power of our app, our paid plan reflects the value, continuous updates, extensive support, and new features we regularly introduce to enhance your experience.