Unleashed Inventory Management

We are a new user of Unleashed and have had a few questions regarding setup and different processes. Over the past month I have reached out to the support team via the live chat many times and seem to get Parmeet as our support person the majority of the time. Every experience has been great with all queries sorted in a prompt and thoughtful manner. No complaints so far!

This integration may have some issues in the past but Unleashed has worked hard on this app and it works really well now. Unleashed works very well for our business and our stock control / ordering is much better now then it ever was in the past!

Unleashed has been a godsend for our business. It covers everything from demand, batch tracking, sales, credits, forecasting, the servicing and help provided has been second to none. Very highly recommend.

We've been with Unleashed for a couple of years now. TLDR, It's very expensive and nothing is ever included. Want customer service? It's $100 extra a month. Another $45 per Shopify or Amazon integration. Reporting - extra. Another account - extra. B2B sales? Another $200 a month. Onboarding.. extra! We told our "account manager" that we were looking for a more affordable solution and they suggested removing the customer service plan. So now we cannot get a hold of anyone for any reason. The system itself if buggy, we need lots of workarounds and it's just not worth the cost. Looking for a new solution now.

We perservered with Unleashed for 3 years before finally giving up on the software because it adds unnecessary complexity to simple tasks and creates holes and double ups, that lead to dispatch errors if you're not constantly monitoring it. In short, its integration with shopify is the main issue. When you edit an order in shopify, those changes will not pull through into Unleashed - you will need to cancel and manually create a new sales order which then doesn't sync to any order in shopify. If you have a custom product, a product with no SKU or a SKU double up or an issue with a customers address, it will not pull the order through. It also does not sync fulfilment status with shopify so you manually have to fulfill the orders in Unleashed after you dispatch them. These are basic functions they've been aware of for years but failed to address. The crazy part of this is that its 'ecommerce hub' is a paid extra. The setup is complicated with a long learning curve and the subscription is expensive and regurlarly rising. For a merchant operating primariliy on shopify, this programme will make your life harder, not easier.

Unleashed has many great features such as AIM for forecasting and planning and many of the production functions are really helpful too, however this integration with Shopify is faulty.

This integration sporadically fails to import sales orders meaning inventory gets out of sync, fortunately we don't rely on unleashed for fulfilment or we would have totally missed orders.
More recently the integration to the stores have started turning themselves off without notice, and frustratingly the button to turn them back on manually is missing.

We operate 4 Shopify stores integrated with unleashed to keep our inventory in check.

Arantxa was an amazing help. Eased me nerves about adding and mapping products. She was great!

We have been using the Unleashed - Shopify integration for 12 months now. At first the Integration was quite basic but very helpful. In the last few months Unleashed has improved the integration, most importantly with the ability to edit the orders in Unleashed if an item needs to be refunded or if the customer purchased the wrong product. Previously we would have to refund the whole order and start over as you could not make any changes.

If I ever need help the Unleashed support on the live chat is also very helpful and usually every time my query is answered.

Also Unleashed works well with the Starshipit for booking labels as they all integrate back over to Shopify which saves a lot of time!

Unleashed is a wonderful business solution. We have used it for 4+ years and have seen many improvements like the Shopify app & B2B apps. We have 5 Shopify stores all shaking hands with unleashed to help us only sell in stock items & importing customer details so it saves our little fingers typing. I would recommend unleashed in a second it is easy to use and simple to view custom data you need.

We have been live with Unleashed for 6 weeks now and I am very impressed. It is a very slick inventory management system and integrates well with Shopify. We have a lot of product variants so we set 'Shopify as our Master'. With the amazing assistance and knowledge of our success consultant, Riley Robinson Rattle, we now have an accurate inventory management system which has given us total transparency across our business with regards stock, sales, costs and margins. When Shopify is updated, Unleashed updates automatically. It is saving us hours.... not quite sure how we managed for so long before on Excel spreadsheets to be honest!