UpCart—Cart Drawer Cart Upsell
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Customer service responding to late
I see all these stellar reviews. But we never were able to test it actually. Customer service took forever to finally never help during trial. Were they just waiting for us to be charged and hooked? Not sure. Customer service was arguing with us for no reason. We just wanted exactly what was on the demo store. Don't advertise something you don't implement for customers. I would recommend doing custom work with a good dev. On the long run it would be cheaper.
App works fine, but we uninstalled it in free trial and still were billed 14.99 weeks later. Thats not good customer service.
Terrible app, messed up completely our store including direct buy links, doesn't work with currency converters, support not replying. A total mess.
I am really sorry that you had a negative experience. I believe this bug is being caused by conflict with the currency converter app on your site. There are 10,000+ Shopify Themes and Apps on the market, so there is sometimes a chance that one of these themes/apps breaks UpCart's functionality.
Our team is always here to help though! I have sent you message directly through email and will continue the conversation there.
I will do my best to turn this negative experience into a positive one for you 🙏.
Best,
Armon
Co-founder @ UpCart