UpOrder (formerly Spently)

Spently has been amazing for us. The customer service is above and beyond, and we have seen an increase in revenue from the follow-up emails and offers we added. We highly recommend Spently to anyone who wants beautiful, professional, automated emails to go out to their Shopify customers.

Love the customer service and ease of this app. Making custom email messaging/order notifications has never been easier! The backend software is also great - as it shows analytics for opens/completions of abandoned cart emails, etc. It's what I've been waiting for!

As our business has grown online Spently contacted me to ask about upgrading to a paid package. Financially it seemed to make sense and so we did. Jaret talked me through the set up process and Grace sorted out all the creatives for the follow up emails. This should lead to better responses which I'm looking forward to seeing. So far the experience has been flawless, brilliant even. A Zoom chat first, then creative input and updates all managed by Spently. This is not an app created in a bedroom somewhere (well, maybe it is, but it doesn't show!)
Try the free plan, if it looks like its working for you its a no brainer to move to paid as your store grows.
Perfect!

Best email templates we've come across yet! Simple to use, with a variety of beautiful themes. Definitely worth a look!

The Best Ever Fast & Easy to Make Some Great Looking Emails! And The Best Here The Templates Come With Very Easy To Follow Instructions & Pro Tips .

I switched all my follow up emails to to this app
Callum was so helpful
Brand consistency is key and this app knows it!

Lets cut straight to the chase here: if you have a Shopify store YOU NEED THIS APP! It's that simple. Don't hesitate..just click get app! The email templates that are supplied in your default Shopify store are appalling and I've been looking for a solution for years (even looking at this app several times and not taking it!) but I'm so pleased I finally did. The app is so simple to use and in a few clicks you can transform your default communications to customers from drab, bland, grey messages to something worth looking at, and importantly - interacting with.This now opens up a whole new world of possibilities for our business, giving us the opportunity to promote products/social media/special promotions/content/blogs and a whole lot more. It's a clear and easy 5 Star app without hesitation. Not sure what the developers have in store in terms of development but perhaps a discount code generator or product recommendation feature would be great but lets not take anything away from this app right now. It's brilliant...and essential.

First off, the Spently crew gets it. Excellent product. Very fair price. Easy installation. Kick ass customer service. There are a lot of beautiful apps out there but more often than not you are left on your own accord to install, learn a new interface, hunt and peck, and test, test, test until you get it right or just uninstall the app in frustration. Not so with Spently's Review Notification Email Editor & Analytics. From the moment I installed the app these guys were in contact (automated and Non-automated) and made sure I had all the info I needed to use their app to it's full potential. Our personalized children's CDs have custom product options that need to be pushed into the Order Confirmation emails. So when I had a couple requests to tweak the liquid code to my specs Ren spent probably too much time helping me get it right.
Huge thanks to Ren.
The bottom line is this is how all app companies should conduct their business. If more app companies truly focused on helping their customers in the set up phase they would make more money and have more loyal customers. Thanks, Spently, you just gained another loyal customer.

Spently is a great app!
All of the features gave us both the flexibility to choose from ready-to-use templates as well as the ability to use a bit of coding when we wanted to go further into design customization.

We’ve also been able to use follow up emails to help bring back customers that had abandoned their carts as well as implementing a Referral Program which is something we wanted to do for a long time.

We would highly recommend this app, whether it’s for the work it does or the support team which provided us with an amazing service so far.

We set up Spently using their Premium white glove service, which is well worth the investment. From start to finish, Grace and the Spently team have been awesome at getting us set up, making regular adjustments and tweaks to our transactional emails. Their attention to detail is impressive and we have seen fabulous results for Nudestix.

We would highly recommend this to any other Shopify Plus stores looking for a revenue lift from existing customers.