UpOrder

I am following up again regarding my previous request.

It has now been 17 days since my first message, and I have not received any response or seen any progress. This is very concerning.

I’ve been a long-time user of UpOrder and even left a 5-star review back in 2018. Unfortunately, my recent experience has been the opposite.

At this point, I have no access to real support:
• Chat appears to be AI only and does not resolve issues
• I sent multiple emails with no response
• I cannot find a way to reach a real person

The issue I raised is important:

With Shopify introducing Store Credit, your app currently does not support a proper email template. Customers are receiving a “refund” notification instead of a Store Credit message, which is misleading and creates confusion.

This requires a proper solution—a dedicated Store Credit notification template.

Additionally, I need clear guidance on how to reach your support team directly.

To be transparent, if I were a new Shopify user experiencing this level of support, I would likely choose to avoid this app entirely. I am disappointed, especially as a long-term customer.

Please respond as soon as possible and advise on:
• Store Credit email template support
• A direct way to contact your support team

I hope this can be resolved quickly.

Best regards,
Oleg Nikitenko
Global Seafoods North America

Quick turnaround time. Great customer service.

App works great and the team is really friendly. But not like, too friendly, ya know? I feel like they'd be the types of people that would want to pet my dog if I walked into a room with her but still able to hold an intelligent conversation without being too distracted by her cuteness.