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We are just starting to use the UPS Dashboard app with Shopify. The customer support is fast and efficient, and also very kind - we have been assisted by Ruben. All our initial doubts have been resolved. The system is very practical and it saves us a lot of time in creating shipping labels and also following up on incidences with the delivery.
This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time.
There are still some things that could be improved and introduced including:
-Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider).
-Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).
The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.
Be aware that this app is NOT UPS or an official UPS app, despite its name.
I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost.
That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.
Hello,
thank you for your message.
You're always free to reach out to our Customer Support that is available 24/7 to request information before spending a lot of time and letting us know the requirements you have from the very first message. UPS is offering a lot of services and we're happy to add them based on merchant requests.
As I explained in the ticket you've opened up with us this App initially targeted the European market and we're slowly expanding the offerings to global UPS Services.
Furthermore I've also shared with you the information that we are an official UPS app since we're listed on ups.com https://www.ups.com/de/de/business-solutions/expand-your-online-business/ecommerce-plug-ins.page
WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY.
THANKS FOR YOUR GREAT SUPPORT
Good app, supper fast support!
we have an issue with sync shopify orders to UPS ecommerce dashboard, it is a show stopper.
Can you anyone help with it, please contact us.
Great app, works like a charm. Customer Service is outstanding, I reached out in during the weekend and they responded right away, even during the late hours.
Def recommend!
Just quick and easy help! :)
I have been using this app for awhile now. It works great for us! I would recommend this app to anyone trying to streamline their UPS shipping within Shopify.
Hello,
thank you for your message.
You've opened up 4 tickets and every single ticket has been answered a couple of times.
Since the issue has been resolved, you're using the Dashboard on a daily base. Please get back to us since we've tried to reach back to you numerous times to check in and see if there is anything else missing for your label creation workflow.