UPS Shipping (Official) , 75 değerlendirme
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Support ist schnell und super.
@Legalpower thank you for your review. We've tried to get in contact through our support channel with you in approx. 3 different Tickets. Unfortunately we're not receiving any reply from you. We saw that you're actively using the App and that you're creating every day shipping labels successfully since the 14th of December 2023
Please reach back to us via a support ticket so that we can verify with you if everything is okay or if you're missing a feature to make the Dashboard even more productive for you.
We're looking forward to your response!
Sehr guter Support, einfache Anbindung, bisher läuft alles gut.
This is app is okay but you should edit the design to make it clearer (especially for the order list and order shipment creation) and, most importantly, add the following feature:
Download PDF SHIPPING RECEIPT --> I don't mean the invoice for the customer, I mean the receipt of the shipment from UPS with all the costs and details of the shipment, this is possible through ups.com in the shipment preferences, but not with this app unfortunately, and now I have to go to the ups.com and download them from there, which is a loss of time which could be avoided.
Switching to UPS for our shipping needs, especially for non-EU countries, has been a game-changer. Their app is highly efficient, making complex processes smooth and manageable. The standout feature, however, is their exceptional customer service. The team, particularly Ruben, swiftly addressed our queries and implemented necessary features, significantly enhancing our experience. Their proactive approach to problem-solving and customer satisfaction is commendable. Overall, UPS and this app is a top-notch choice for anyone seeking a dependable and user-friendly shipping solution.
Great app, easy to set up, good Shopify integration (vice versa) and creating shipping labels is a breeze. I use the app for a week now, the few questions that I had and asked through the support button, were answered very fast and adequate. The most 'difficult' thing to do was creating a UPS account which I didn't have yet .
I will use the app only for international shipping labels from The Netherlands to mainly the USA, Canada and Australia, and so far this works without flaws, and with good shipping rates (much better than the rates through for instance the Sendcloud app).
If I had one improvement wish (for now), it would be the possibility to add more products to the automatically created commercial invoice (I sometimes add a free product to a parcel), without having to adjust a Shopify order.
The UPS app is super user-friendly and checks-off all the boxes. Ruben from UPS is second to none when it comes to providing quick and effective assistance on any issue needed. Would be proud to have Ruben on my team.
Easy and great app, very helpful support! Highly recommend
Reuben's app support is very thorough.
App works most of the time.
UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late
Prompt reply and really helpful. Quickly accommodated our custom request, so can only recommend them.
First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!