Upsell & Cross Sell — Selleasy
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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I changed my theme and contacted them to fix the widget since it's not working anymore, the support agent is not paying attention, sent him/her a ton of screenshot and explanation and him/her asked me to explain my problem "in details". took the time to write down a new explanation in word document and when i returned to the chat, the session was closed with that agent!
Apologies for the inconvenience you faced after changing your theme. We're sorry for the support lapse and the chat ending prematurely. This was due to a high chat load at that time. We did check your store now, and we think the root cause of the issue might be the app not being enabled in the Theme's App embed. We have reached out to you by email with more information. Hope we are able to connect with you soon.
I gave them access to my store to fix some small things (like the color of the button), but they broke my store. It's not responsive anymore!
First apologies for any inconvenience we may have caused. Unfortunately we are unable to check the root cause now as you had uninstalled the app, and from your email we realize that you don't want us to contact you back.
It's really sad that we are unable to resolve this, but please do let us know in case you change you mind - our team will be glad to setup the app to perfectly suit your store.
Abishek
Cofounder, Selleasy.
application is not working properly. If we add 2 induvidial products without add on button, discount doesnot show up
Hi, thank you for raising the issue. We will reach out to you on email and help resolve this. Sometimes discount might not work due to another app conflict or theme specific conflicts. Looking forward to connect and resolve this.
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We tried emailing you multiple times, but unfortunately we couldn't connect back with you. As mentioned on the email, the problem has a solution. Hope we get a chance to serve you again sometime!
Absolute junk app, doenst work for the get go. Installed and then click the FREE trial button to run it for the first time, and this button does nothing. Please don't waste your time. Ive wasted already too much on this, there are plenty of other similar apps.
We are sorry that you had an issue. We are checking what caused the issue and we will be back with a resolution soon.
Update (3hr since issue reported): We have identified the issue and the fix has been rolled out now.
Root cause of the issue was outside our app as a data format that Shopify sends changed overnight for a few stores. We have adjusted our app to handle this.
We request you to give us another chance. We have also emailed you regarding the same. Sorry again, and looking forward to serving you better.
We kindly request you to share the reason for your 1-star feedback, as it would help us identify and rectify the issue. We have also reached out to you via email and hope to connect with you soon to resolve this matter.