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Works as discribed and has very quick and responsive customer service.1 star dropped due to lack of customisation and complexity of placement of widget
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate
Great and fast support from the team for any issues. A perfect app for your upsells with integration via Shopify. Recommended!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate
I have just started using this app after trying it. It looks good. Still have not seen the full and actual impact of cross-selling or upselling. I had a problem that the displayed amount was 100 times as expensive as the actual listed amount for the recommended product.
I am giving it 4 stars now for the good and quick support I got from them to fix the issue. Now I can watch and see the actual performance and whether or not it can help increase my sales.
But really excellent customer service and speed of response. Thanks, guys.
You can customize almost all settings and option. Only thing it misses is a gifting option that let's customers pick a little gift if they order above a certain amount. I do however recommend this app if you want a pleasant and easy upsell / cross sell app.
Good App! Having the best customer service experience with Sarah! She helps me solve a lot of problem on the app
Thank you so much for your kind words. It would be really appreciated if you could shed some light on what we can do from our side to make our services better for you.
If you could let us know, what all improvements we should implement on our side. We shall keep that in mind for future interactions.
If you need further assistance please contact us via the in-app chat or at support@helixo.co
- Sarah, Customer Support Advocate
Good app and customer service is responsive. Only 4 stars because I would like to be able to offer a post-purchase deal without having to re-enter credit card information.
Thank you so much for your kind words.
This feature you have requested has been in our pipeline for some time. The post-purchase upsell is a work in progress as of now.
Thank you for being a great customer to us and thank you for your time.
In case you have further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sreeshankar, Customer Support Advocate.
I have been using this app for a while and I like the funnel that it can create, it would take some features to be streamlined to be more intuitive even for the less experienced. As for the assistance I can say that it is 5 stars, very helpful and quick to solve problems. Thanks a lot to Sarah from the team!!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
Awesome service, you can even use this on Shogun page builder. Simply enter this code in the HTML and ufe-custom-upsell in the UFE widget
I have just started using the APP, The Customer support team was excellent in guiding me through the set up of the first funnel.
équipe professionnelle et très utile, j'ai pu réglé mon problème d'offre grâce à une démonstration en réel, merci !
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are thrilled that we achieved it!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team