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Hello there, The app is really easy to use and comes with a lot of features and the customer service is on point :D
Awesome app, easy to operate. Richcarde was amazing with his support
Thanks for the positive review! We love hearing from our customers.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great customer service, responds very individually to my wishes. The functions correspond exactly to my expectations and help me a lot. many thanksl
Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sarah, Customer Support Advocate
I recently started using UFE Cross Sell on my website and I have been extremely impressed with its capabilities. The support team is always quick to respond and has been incredibly helpful in answering any questions I have had.
One of the standout features of this app is the ability to customize it even with the free plan. This has allowed me to tailor the app to fit the unique needs of my business and create a more seamless experience for my customers.
Overall, I am extremely satisfied with this app and would highly recommend it to other Shopify users. The customization options and excellent support make it a valuable addition to any website.
We appreciate your support and the great review you provided.
Also, we're thrilled to hear that you found our app to be simple and clear.
Thank you again for sharing your experience with our app and support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I used this app to help me create bundles. Its easy to use, there is information icons at each field for quick knowledge. Great customer service too, very responsive, professional and informative.
Excellent support, I'm really happy with the effectiveness of the service!
I had an issue with the positioning and it has been solved in few minutes.
Thank you for your wonderful review and for taking the time to share your experience with our service!
Your satisfaction is incredibly important to us, and your positive feedback serves as a motivation for our team to continue delivering better customer service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
great app and great support. I had some problems after installing the app because some things didn't work properly but the support promptly fixed them.
Great customer service and very quick to setup. Highly recommend! It has a user-friendly layout that allows quick navigation to make custom changes.
Awesome, thank you so much for recommending our small app and sharing your experience 🎉 Glad that I could help merchants like you 🙏
- Sarah, Helixo 👩🦰
Greate customer service, solved my problem quickly and efficently. I highly recommend this application.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Athira, Customer Support Advocate.
It's really bad, strongly not recommended, waste my time!!!
After the application is installed, the product attributes of the theme template will be destroyed. After responding to the problem, he said that it would be resolved as soon as possible and asked me to wait, but he waited until the evening before replying to me saying that the problem has not been resolved.He said that he would help me solve it before the next morning. I asked in the morning and said that they hadn't gone to work yet, and they would help me solve it as soon as they went to work. In the afternoon, they told me that the invitation to edit the topic had expired. Oh??? I sent this invitation yesterday, he said he was helping me solve it, but it hasn’t started today??? I vomited, so disgusting
Hello Xie JiRong,
First of all, let me apologize for the inconvenience you had to endure. It was really unfortunate. The issue was a jquery issue. All we had to do was small editing in the theme liquid to solve the issue. But when the developer tried to access your admin via the staff invite you sent us yesterday it said the invite expired. So we immediately asked to staff account invite again.
We had sent you a mail stating the same including a Screenshot showing a message, said the invite expired. Normally the invite would expire only after 7 days. We don't know why this happened, but it was really unfortunate.
You contacted us on 5/8/21 afternoon, and on 6/8/21 morning we notified you that our developers will resume looking into the issue. After they had found the fix all they had to do was to edit the code. But the staff invite expired unexpectedly. We did ask you to resend us an invite but seems like that was really frustrating for you, we are sorry.
We are more than happy to solve this issue for you please send a staff account invite to support@helixo.co and we will fix it right away. We are always here to help.
-Sarah, Customer support Advocate.