UFE Cross Sell & Upsell Bundle

Merci beaucoup pour votre magnifique retour 🌟

Nous sommes ravis d’apprendre que vous appréciez notre produit et toutes ses options. Votre reconnaissance envers notre équipe nous touche énormément — nous faisons toujours de notre mieux pour rester à l’écoute et adapter la solution aux besoins uniques de chaque boutique.

Votre satisfaction est notre plus grande récompense, et nous sommes honorés de votre recommandation. Merci de nous faire confiance, nous continuerons à vous accompagner avec plaisir.

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Wow! 💖 Thank you so much for sharing such detailed feedback! 🌟 We’re thrilled to hear that UFE is helping you build high-converting upsells and that our support made a real difference.

Going step by step and ensuring everything works perfectly for our merchants is something we take pride in, and your words truly validate that effort.

Your recommendation means a lot to us, and we’re always here to help whenever you need guidance or have new ideas to optimize your store further. Thanks again for your trust and support!

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Summary: After carefully reviewing your account, we can confirm that Shopify automatically stopped the subscription when you uninstalled the app on December 2nd, and no charges were made beyond that date. We also observed that your offers were active and generating revenue until September. This seems to be a misunderstanding, and we’re here to clarify anything you may need.

Hi,

Thank you for sharing your feedback, and we’re sorry to hear about the experience you had.

To clarify, Shopify automatically stops billing the moment an app is removed. After checking your account, we can confirm that you uninstalled the app on December 2nd, and no charges were applied beyond that date. If anything in your billing cycle looks confusing, we’re happy to walk you through it step by step.

We also noticed that your offers were active and generated revenue until September, which shows the app was functioning and contributing during that period. We’re sorry if the uninstallation process or billing view caused any confusion.

If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to ensure everything is clear and to support you in every way we can.

Kind regards,

Athira
Customer Support Lead, Helixo