Upsell App: BOGO, Bundles, 30+
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Used to be amazing. Now stuff isn't working and they are trying to pass off AI as real customer service that's a joke. If it wasn't AI I have never had a human repeat the question back to me as the solution. Bummer because I loved the app but if they can't even provide customer service anymore I would rather spend more and go to anther app.
Hi there,
We’re really sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
It looks like we missed your message at the time you reached out due to a temporary connectivity issue on our end, which prevented us from responding as quickly as we normally do. We completely understand how frustrating that must have been, especially when you were expecting timely support.
We want to clarify that our support is handled by real people, and we’re always here to help resolve any issues properly not just repeat responses. What you experienced doesn’t reflect the level of service we aim to provide.
We’d genuinely love the chance to make this right for you. If you’re open to it, please reach out to us again and we’ll prioritize your case and ensure everything is resolved quickly.
Thank you again for your honest feedback it helps us improve.
Best regards,
Upsell Kit Team
Superior app! So many great features to boost your store and sales. Good customization possibilities and very easy to use. I highly recommend it to all Shopify users.
I also had a few small issues with the app, and customer service fixed everything super fast with a very professional touch!
Definitely one of the best apps and customer service teams out there.
I got charged amount under "professional fees" even when I uninstalled this app within the trial period. This is unacceptable. Pls refund the amount.
Thank you for your feedback. We’d like to clarify the situation.
Our records indicate that the app was used for 10 days, which is beyond the 7-day free trial, and the charge was therefore automatically applied by Shopify under “Professional” plan. Please note that all app billing is handled directly by Shopify.
We understand how this can be confusing, and as a gesture of goodwill, we’re happy to offer a full refund. Please reach out to us and we’ll be glad to assist.
— Upsell Kit Team
one of the best up for upsells, it has everything you need and super smart features. The price is a bargain for such an app! Support is 10+
perfect and experienced customer support!
great customer service and all in one tools! saves me money and time
Excellent app that offers a wide range of tools for upselling and cross-selling. We replaced two other apps with this one and couldn’t be happier with the decision. The setup is straightforward, and the support team is extremely helpful. We encountered an issue, and they made sure everything was fixed in no time. Highly recommended!
Super application et en cas de besoin le support client est super pro et réactif ! Je recommande !
Upsell Kit has been a game-changer for our Shopify store. It's incredibly easy to set up and lets us create high-converting upsells, cross-sells, and post-purchase offers without needing any coding. We saw an immediate boost in our average order value after implementing just a few smart product bundles and personalized recommendations.
App multifunzione estremamente utile. Ho contattao il servizio clienti per dei chiarimenti su una funzionalità ed è stato rapido ed efficiente.