USAdrop‑Dropshipping & POD

Failed to deliver hundreds of orders that I paid them to ship. Many were "shipped" with fake, illegal postage. I have lost so much money. They blame the freight forwarder and take no responsibility. I have begged Rick, Beatrice and other customer service agents for help. They only tell me that it is my "salesperson" who must help me resolve the orders. Nita, my salesperson stays silent and does not respond. No one will help. I have been trying for months to get my money back that I paid this company - no one helps and my orders are still not delivered for over 2 months, tracking stopped and all orders are lost. DO NOT TRUST THIS COMPANY WITH YOUR MONEY.

Summary of the Incident with USA DROP

Over the past 8 to 10 months, my business relationship with USA DROP has been marked by serious breaches of contract, a complete lack of transparency, and conduct that has resulted in direct financial loss, missed business opportunities, and a fundamental breakdown of trust.

I placed an order for custom-produced bags via the USA DROP platform. The production was fully prepaid — $800 upfront, no open balance. The goods were manufactured, confirmed as completed, and stored at USA DROP’s warehouse, ready for fulfillment.

Then, without any prior notice, warning, or payment request, I received a single email informing me that my products had been disposed of. The justification: allegedly unpaid warehouse fees totaling $1,800.

Facts:

I was never informed — neither in writing nor verbally — about any warehouse costs at any point.

I never received a formal invoice, payment reminder, deadline, or even a basic notification that any charges existed.

There was no mention of time limits, storage deadlines, or what would happen if storage fees weren’t paid.

The first and only communication I received was after the products were already destroyed.

In that same email, I was told I could “solve” the issue by paying an additional $500, and USA DROP would consider re-producing the items. This offer is not only unprofessional, but completely unjustified. Why should I pay $500 more on top of the $800 I already paid, just to replace products that were destroyed — without notice and without legal basis?

In addition to the above, I also paid monthly subscription fees of $30 per month for the platform itself, over a period of 8 to 10 months. That adds up to another $240–$300 for a service that, in the end, delivered neither reliability nor accountability.

The warehouse fee of $1,800 for approx. 200 bags is completely unrealistic and detached from industry standards. Even in Switzerland — one of the most expensive logistics markets globally — such a fee would be considered outrageous. What’s worse, the calculation method provided was illogical: they multiplied volume and item quantity, which is not how any serious warehouse calculates costs. In standard logistics, you charge either per item or per volume, never both.

In summary:

I prepaid for products that were never delivered.

The products were destroyed without any prior warning, invoice, or legal justification.

I never received any formal notice about storage fees — only a post-facto explanation after the fact.

I was asked to pay an additional $500 to “fix” a problem I didn’t cause.

I paid ongoing subscription fees for a platform that ultimately failed to deliver.

The alleged warehouse fees are not just inflated — they are calculated in a way that is commercially invalid.

USA DROP’s behavior violates basic principles of business conduct, contract law, and the protection of customer property. Their actions were unprofessional, possibly unlawful, and have caused not only financial damage, but significant operational disruption.

Working with USAdrop has been a great experience, especially thanks to Amber, my dedicated account representative. I’ve been partnered with USAdrop for over a year now and have never encountered any issues. They consistently go above and beyond to ensure I receive the best solutions. I highly recommend their services.

"Sweet Dreams Family has been a USADrop customer on Shopify for almost a year, and it's been a fantastic experience. The personalized agent system is a huge plus. Vinny, our first agent, was instrumental in helping us set competitive prices for our products, offering truly useful advice. Holly, our current agent, is a diligent and valuable asset to their team. It's clear USADrop prioritizes excellent support. Their platform is also incredibly easy to use and integrates perfectly with Shopify, which made getting started a breeze. Thanks to their system, we've seen our sales steadily increase beyond our initial beginner phase."

Since partnering with USAdrop, I must commend their after-sales service. Whether it's an occasional lost shipment or a product defect, whenever I report an issue, my agent always responds quickly, clarifies responsibility, and handles it efficiently.

This "hassle-free backend" experience has significantly reduced my potential loss risks and customer service pressure. Choosing a platform isn't just about selecting products—it's about choosing a support system. In this regard, USAdrop performs exceptionally well, giving me complete peace of mind.

Amber is helpful and communicates well,which makes working with her smooth which I really appreciate.However,the shipping speed is major concern.The deliveries are slower than expected and some of them are failed,which can impact customer satisfaction.If these things improve,this could be a much stronger partnership.For now ,its a decent supplier relationship with good communication but needs work on logistics.

I have had a very disappointing experience with this app/company. It is not responsive, completely unreliable for business purposes. Communication with the support team has been abysmal, with delayed and unhelpful responses. Due to items not being delivered on time, I have lost significant profits. I highly do not recommend this app for any serious use; it's only good for testing purposes at best. Save yourself the trouble and look elsewhere.

USADROP has been an amazing supplier—super responsive, fast processing times, and consistent quality. They've made order fulfillment smooth and stress-free. Highly recommended for anyone looking for a trustworthy dropshipping partner!

Voizen has been my agent with awesome personal service. Also, the pricing is one of the most or potentially competitive or even best out there! Able to source nearly anything. Free plan is great. And you can scale on paid if you want for reduced prices, thankyou cards, POD, etc. Highly recommend.

Everyone is so helpful and patient. I am new to dropshipping and they have been wonderful. No matter what questions I have they give me answers. They are always willing to help going above and beyond. The also have great products. They always stay calm even though I may be frustrated with the process and trying to maneuver their website and always being pleasant. The shipping times are within the time frames listed. I really appreciate all you do and thank you. I am looking forward to a long and prosperous relationship with USA Dropshipping.