UserLoop Post Purchase Surveys , 26 avaliações

James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Really simple app to install, great UX and fantastic customer service. The free plan is brilliant for us at the moment as we grow. Ideally there would be a plan in-between Free and $29 dollars a month, to enable the data export, but this is being super super picky :)
Don't hesitate to toggle this app in - highly recommended!

Very good and easy to use app and the Support is actually amazing! I requested a new feature and it was available in a few days. Whenever I ask a question or request support i receive answers straight away and nothing is too much of a problem. Very pleased & highly recommend

Thank you for developing this app! It helped me learn a lot from my customers - and I've turned these insights into actions and I've seen a significant increase in my customer retention and revenue! Team support is also awesome! Highly recommended!

Great app with amazing customer support.
We have been using the app for three months now and everything works exactly as we expect.
When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that!
The AI Email Report is also very helpful and gives a good overview of all data.
We highly recommend the app!

just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it

Amazing app and even better customer service. UserLoop allowed me to easily add two customer surveys, one after checkout at the confirmation page, and an email survey sent to customers who completed purchases and those who've left the cart-- for free. And when I had trouble setting up one of the surveys, James responded within 5 hours and resolved my issue right away. 100% recommend.