Utterbond Subscriptions App

Please note that I have updated my review a few times. There are some technical issues, but they are mostly from Shopify's side of things - and the Shopify people aren't in a hurry to help. But it isn't fair to hold Utterbond responsible for something they have no more control over than I do. If Shopify would fix the issues which they have acknowledged as coming from their end, I'd be able to rate my overall experience a 5. As it is, I'll change my review to a 3, but understand that the Utterbond team themselves deserve a 5....but my review is for the experience I am having with the app usage, which is marred by a known Shopify glitch.

*********************************************************

After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan.

Customer support has been consistently available, friendly and understanding of the special needs we have for our business.

***One thing that we would make anyone aware of before moving forward is that Apple Pay and Google Pay are not super friendly with subscription programs; this is not specific to this app - it is an issue with how Apple and Google handle the account and payment verifications. If you have Apple and Google pay on your site and use any subscription app at all, you'll find it almost impossible to collect the recurring payments. Our advise is to simply disable Apple Pay and Google Pay if you have subscription products, regardless of which app you select. Additionally, Paypal Express is hit or miss; it isn't the fault of the app, it's due to a limitation with the Paypal permissions and requires the individual users to allow for recurring payments on their end. I mention this, because we were immediately frustrated when we say many recurring payments start to fail - and of course we came to Utterbond to resolve the problem. But in the end, it wasn't their fault. There are many parties involved here and they aren't all on the same page and probably never will be, so keep things simple and don't add too many payment options if you want the highest rate of success on the recurring billings.***

Thank you!