Variant Option Product Options
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We've had a lot of issues with this app. Doesn't work with upsell apps, has bugs related to compare at price. Support is ok - but realistically we keep having issues.
My technical expert added code to fix the compare price.
I also sent you a link to compatible upsell apps in an email.
I see we have always replied within a few hours during normal business hours and tried our best to give you the best support. With hundreds of themes, thousands of apps, and updates everyday there will always be the possibility of compatibility problems. We are stand by our apps 100% and are always here to fix any issues, and answer any questions, and make regular updates.
Let us know if there is anything else we can do for you.
Jon
Relentless Apps
Terible , when you insert the color swatch and you save it, it resets to no color. I thought I might made a mistake but it happened again. The boxes for the colors look really bulky and outdated. It does not have a modern look.
Hi Christiane, I am sorry the app wasn't working for you. I looked but I couldn't find any emails from you.
We are a small 2 person company from California and we stand behind our app 100%. If you have any issues, please get in contact with us and we will fix it.
I went ahead and emailed you directly at your s******@ohlittledachshund.com email address. I also sent you a credit to use our app for free while we figure out the issue.
Please get in contact with us and we will be happy to get everything fixed and get the app working exactly how you want it.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
The integration wasn't the best. It messed up my regular Shopify options for good and I would've had to pay for a professional to fix it.
Hi Emilia. I am sorry you had issues with the app. I looked in our system but I couldn't find any emails from you.
I went ahead and sent you an email to a***u@withloveemilia.fi to look into this.
We are just a two person team and stand by our products 100%. If you ever have any issues we are here to help
Have a great day,
Jon
Relentless Apps
Great app ,but makes my Shopify checkout super slow. As soon as you select a product with the 'add image' option my checkout does not load at all
I am sorry you were having issues with the app Johan. I just sent you an email, please respond and we can look into and fix the issue as soon as possible.
Thank you,
Jon
Relentless Apps
The application is good, the bad thing is the customer service. I have been waiting 1 week for a problem related to the payment buttons to be fixed, since the problem starts when I activate the app, and after 1 week I still have the problem and I am still waiting for the developer to connect to fix it. I have uninstalled the app and installed another one that I have no problem with.
I am sorry it took a while to fix the issue Vahan. I see Martin was able to fix the issue you initially reported with the dynamic checkout buttons being doubled within 3 days.
Unfortunately the issue with the dynamic checkout button being disabled is deep within Shopify's code and not an easy fix. Martin, my technical expert, was going to review this and see if there was anything he could do but you uninstall the app before he had a chance to look into this deeper.
I am sorry for the inconvenience this caused you and your store. We do our best to offer quick support but sometimes there are issues that take longer to fix, and sometimes there are issues that we can't fix and they are out of our control.
App is ok however the support is no present to help you and improve its app. This is really a shame regarding the strong base they have. Hopefully it will be done one day in the future.
Hi Davy, I am sorry our app didn't meet all of your needs.
I checked on our email conversations and saw that we have multiple emails from you where we replied within hours. We are continuously updating the app to meet the needs of all of our customers.
If you could please email me about the issues you are having we would be happy to look into this again and see if there is anything that can be done.
Contact@relentlessapps.com
https://www.relentlessapps.com/contact/
Thank you,
Jon
Relentless Apps
The application is slow to load. It takes a long time to display. The entire web page has been loaded, but it will take about 10 seconds to see the content of this application. The customer has already left
Update: You will be happy to know that we have updated our app to run faster on all new installs. No coding is required.
Old reply: I see you have added our quick load code and fixed this issue.
Let me know if there is anything else I can help you with.
Thank you,
Jon
Relentless Apps
COUPONS WON'T WORK WITH IT!!! I reached out to support twice and both times received a canned answer that I must have missed the information...'Our price add-ons use draft orders which aren’t compatible with the discount code box on the checkout page. '
It is suggested that I purchase another monthly app to use as a work around and they blame Shopify for the issue.
However, when reaching out to Shopify they said 'the app is currently not up to par with our updates'.
Quite the headache for us and our customers.
For paying nearly $20 a month they should be able to create another way it would work.
Hi Megan, our app will work with coupons and discount codes. To get our app's price add-ons working with this you will need to download one of the apps I recommended.
Our app uses draft orders for our price add-ons and Shopify currently hasn't made this compatible with discount codes. Until they fix this the apps I recommended are the only solution.
Like I said previously I would be happy to talk to Shopify about what they meant by "'the app is currently not up to par with our updates". We talk to Shopify on a daily basis and haven't heard this response from them before.
Apps like Infinite Product Options, G;Variants &Product Options, and Product Options Variant Option all have the same issue and the discount code won't work with price add-ons.
Email me back and let me know if there is anything else I can do for you.
Have a great day,
Jon
Relentless Apps
The app would be almost perfect except it has no way of showing products swatch colors and the developers/customer service do not care about your problems. They will give 50% effort. If you have a complicated problem just don't do it. If it's simple then go for it. Literally 75% of the time it doesn't charge the customer for the add-on. I lost so much money not catching them. I don't recommend at all but it could be a nice fit for you depending on your theme and how complex the add-ons need to be. It's very upsetting because it has a lot of potential. To summarize, the customer service do not care about problems, it doesn't charge the customers, and I just get lots of problems with it. Just save yourself the trouble if you bought a theme. IT WILL NOT WORK.
You said our app was almost perfect besides the price add-ons not functioning. Send us an email to contact@relentlessapps.com and we will make sure everything is fixed and work properly.
We really wanted to make the app work for us, but apparently, it has too many incompatibilities: the Paypal Express button and also not compatible with subscription apps. The developer replied very quickly to our emails but did not show much interest in trying to make things work.
Hi Tony, our app is compatible with subscription apps as long as you aren't using our price add-ons (which you aren't).
Unfortunately, Bold's Subscription app is deleting our data and also hides the Paypal Express Button on the Product Page and Cart when you have a subscription selected.
Bold would need to fix these issues on their end and we would be happy to assist them with any help they need.
An easier fix would be to install another subscription app like the one I mentioned in my email.
Jon
Relentless Apps