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This is the first time I write a bad customer service review. They are, specifically Justin, so bad to the point all of the good things from this app combined cannot make up for the ignorance and assumption they put me through. As a owner, I carefully went through each and every tutorial clips they have. TWO MESSAGES in the conversation and Justin already assumed I had not watched any video. He forced down on the conversation twice, and up until my confirmation and screenshot that I watched the video he asked for a screen recording. Be aware, this app doesn't work on text or message!!! Only via calls or screen recordings at your convenience (or theirs?). He claimed that because he had 'customers from over 72 countries', therefore it's best for you to: 1) watch the clips, and 2) make a screen shared call with him to avoid 'back and forth between chat/email' quote-on-quote. Well you know, no one gives a care how many customers the app is troubleshooting at the moment. It is part of your JD and get used to it, or ask for a raise maybe? Like Klaviyo, they queue the customers so everyone has their numbers and wait to get a full attention rep who is willing to help you, listen or text. Clearly, they just do this as a chore and don't appreciate the customers (with 21 and still counting one-star reviews with no response). If you feel like working with someone who cares, STAY AWAY FROM THIS APP.
This app is amazing. I imported my shopify shop accounts and my Etsy shops. I absolutely love this app.
Very promising app for multi-channel publishing and product management. UI that actually works and responsive devs!
just edit 200 products in 2 min.. but it deleted all my trust badge picture on the descrition...now have even more work to do...thanks..
This is an awesome bulk editing app! Easy to use and I cannot say enough about the fast and amazing support! Thank you!!!
I wish I could give this App 10+ stars!!! This App is a LIFESAVER!! I have 350+ listings and I am now able to update product information with EASE on both my website AND Etsy store!! Total game changer for a handmade business!! More time making...less time behind the computer! EVERY SHOP should have this App!!! Thank you SO MUCH for developing this App and making it FREE!!! I am one super-happy customer :))))))
I've been using Vela for another channel and I am so glad that it is available for Shopify!
The integration was super fast and easy (I didn't even have to create a separate account)
The installation was fast, the platform is very intuitive and easy.
Superfast support!
Unlike other apps (where I am still waiting for a reply a week later) I got an answer to my question within seconds and was able to integrate right away.
I don't usually write reviews, but this app warrants it!
Best app ever. Must have if you have tons of variants to update. And its FREE!!! Highly recommended!!!
Very useful app. Especially interface designed professional. I ll use ıt ın future . I also lıke the optıon of Edıtıng vendors. Thanks
Hey Samet Can, we've worked hard to make the platform as intuitive as possible, so I appreciate the support, and rest assured we have a lot more to come!
Hey,this one works!,most of the time,I think they pay to get good feed back,but not this guy,not yet!,THIS APP WORKS,and the SUPPORT IS GREAT AND FAST!