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Molly from their support team was the most helpful! So grateful for her help in helping us get things situated.
Molly is great and there's always a way to eventually configure any combination of orders and items and rates.
Great app. Used it to exclude customers in certain locations from being able to purchase products that we are not allowed to ship there. Very handy app and support was quick when I needed help!
I initially set up the app myself, but some of my shipping zones weren't working correctly. I got in touch and Molly very kindly took the time, and videos, to show me how to set everything up correctly. Absolutely brilliant! My issues were sorted within 24hrs, which I thought was (considering UK-USA time difference) fantastic! Now it does exactly what I want it to do!
We use the Advanced shipping rules app on multiple websites. The features offered solved many problems because we needed to create complex shipping rules by product group, province, state and postal zone.
The service and support provided are second to none. It is highly recommended for websites with a mix of products that require complex rules.
The support you get with this app is amazing. Molly was assigned to me for numerous confusions I had in setting up my shipping/delivery/pickup and she was beyond knowledgeable, articulate, patient and helpful. She took a total disaster and fixed everything for me in a matter of minutes. Always responsive and super helpful. And to boot, this app literally can do anything you need it to do. It's all a matter of how the rules are written for each category, but their support is amazing. THANK YOU MOLLY!!!!
I'd give this app 10 stars if I could. You won't find customer service better than here. Brian has been there for us since the beginning and has continued to provide best in class customer service. This app allows us to fully customize and control the shipping experience for our customers. We have an ecommerce and wholesale platform. ASR made what would've been a headache... smooth sailing and stress-free.
Stop looking. You've found the shipping app you need.
IF YOU NEED SHIPPING RULES JUST INSTALL THIS APP. RIGHT NOW. SERIOUSLY. I have been working with this app from last year and I just had one single problem, and when we tell them, their customer support did not only solve it ASAP, they also EXCEL at it as I have never seen before, the app is excellent at everything it does and the team behind it is really happy to help you. Please take this app as your first option if you are needing shipping rules, once again, serously. 10/10
GREAT customer service and the app lets us do exactly what we need it to. We wanted a certain shipping rate to appear for a specific product group and we got it set up! Thanks so much!
For a small shop I have pretty complicated shipping requirements (shipping by weight, specific products for local delivery AND other specific products for nationwide delivery). Their app as helped me create a solution for each of these scenarios and their customer service (Molly!) has been fast and responsive and super helpful to solving problems and making it work for me. I would recommend this to any small shop who needs additional help with weird shipping rules. It's worth the $29 a month.