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The app is great and does exactly what we need it to do but I'm really leaving this review because their support is absolutely unmatched! We had a minor issue that caused us to reach out. Turns out, it wasn't even caused by their app but they still went above and beyond and found the issue for us! Can not recommend Advanced Shipping Rules any higher!
This app charged me twice on the same day without my consent. Instead of $9, It charged $20 with my Monthly shopify Subscription. If They will be committing this kind of Fraud, I and not going to use this app anymore. I am a very disgruntled and unsatisfied customer.
Hello, I'm just explaining here publicly what we've already communicated with the the merchant privately....We are so sorry for the confusion surrounding these charges. In order to use our app or any other carrier service app, a certain feature needs to be activated on your shop. This is the $20 charge that you received. This is a charge that came from Shopify, not our app. We've explained this, and also offered a refund ( and already processed it ) for all our app charges. We've been communicating regularly with the merchant and explaining everything, and doing whatever we can to help them. But, they still haven't decided to update their review. Sometimes there are frustrating things that seem illogical in the Shopify ecosystem, it's best if we can be patient with each other, and give people credit for communicating frequently and quickly and trying to help. I do believe that accusing us of fraud is a overreaction to being frustrated with receiving charges without a full understanding of the various pieces of the Shopify eco-system, which we are part of, and here to help you navigate.
Technical support is excellent. Fast response with clear, concise instructions. Thank you Molly!
Molly was amazing, solved my problem within 24 hours of request. They also provided me with more tools to help build my business.
Easy to Use. Highly Recommended. Great Customer Support!
This app has been great so far, and Molly has been quick to help with anything we need. Highly recommended!
I don't know how we functioned before using ASR. Absolute game changer and the customer service is just as good!
A fully comprehensive app that solved our complex shipping rules with ease and logic. I had been searching for a way to achieve something I that Shopify couldn't, and ASR came up in every search (Google, AI, everything) that I used to try to solve it. The free trial is forever which takes off the pressure of setup and testing before committing. The big plus is the outstanding, personable customer support! Molly takes her time to gain clarity on what we were trying to achieve, and guided us through right to a successful setup. So grateful.
Fantastic app with pretty much unlimited shipping rules/rates options. Simple setup and rates load super quick in Shopify. Have used it successfully on multiple Shopify site. The best support too. Molly rocks. Thank you!
I had a very specific pricing I needed for shipping and this app worked great. Had a minor issue (on me) setting up - I emailed support and they helped me fix it immediately. Working perfectly!