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I needed a solution that will help create different product profiles while still offering 1 shipping price instead of combining both profiles shipping prices. Molly was very patient with me as I had a lot of questions and needed help throughout the day, sometimes very late at night and she was always willing to help. I will be keeping the app!
This app is perfect for my needs. I upgraded my Shopify plan to get calculated shipping. I downloaded a different app and after 5 months of support help, I never received calculated shipping. I downloaded Advanced Shipping Rules one evening. I had it connected to my store, products groups set up, and guess what else? Calculated shipping rates for Pixels, Printify, and Gooten. I never had to contact customer support during the setup process. No coding, no template problems, it just worked. I am not a large store, but I have 400+ products and several thousand variants. I had ASR set up in one evening. After running a bunch of test purchases with domestic and international addresses and various products, I never stumbled upon an error in rates. I flipped the off switch on my original shipping app and switched on ASR. It is more expensive than the app I was using, but I could not be more pleased that my rates are calculating correctly.
Solved our shipping problems of adding multiple flat rate cost per product (something you can't do in Shopify shipping settings). Customer service was great and even called to help me get my settings configured.
After using it for a few months, App seems to work well. We were forced into the middle-tier pay plan since our orders went above a certain limit.
Only 3-stars because after 2 emails and a voice mail over 10 days of trying to get support, I have yet to get an answer back. If you are reading your reviews, please respond to support emails!
UPDATE: Looks like my email was going to spam, and they emailed me back immediately after seeing this review.
The customer service is fantastic!! I received help in setting up the app even though it was during the holidays. Brian even set me up in a custom plan that fit our store better. 5 stars for this app and service.
Was using this app for awhile.
Found out today that for the last few hours it was just straight up showing customers an error and preventing them them from checking out.
Brilliant...
This app is so easy to work with and provided a great solution for how we want to customize our shipping rates. Their documentation and tutorials are fantastic, and I am so impressed by the personalized support we received - we were even sent a custom video with screenshots that explained steps needed. Highly recommend
I love the app. It works well and does what I need it to do. Wish there was a way to automatically add new products to a group.. It's a little pricer than others but does the job.
This app is a game changer for my store, THANK YOU! Amazing customer service help also! I had a few set up questions and was promptly helped :)
Super powerful. Shopify's built in shipping utility left us with a rather large problem in how we charged shipping for one overweight item in particular.
This app saved the day and Brian was a huge help in making sure I had everything up and running properly.