vidaXL Dropshipping , Počet recenzí: 51
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Boa tarde tenho está aplicação há quase um ano, de algumas semanas para cá que os produtos novos estão a entrar sem stock, já enviei vários emails com exemplos, ninguém resolve, hoje desinstalei a app e voltei a instalar, agora nem sequer consigo aceder às configurações porque a mesma nem se mexe, como querem fazer resolvem a questão ou desinstalo o app de vez?
Hello Storenanda,
We are in contact with you since today. Unfortunately this 1-star review reaches us, before we could investigate what went wrong on your shop.
Maybe you would reconsider this review after the issue is solved? We're working hard to solve it as soon as possible for you!
Best regards,
Team Woosa
Hi, how do I communicate with your support team? Never got a response after clicking 'Get Support' button or I don't know where a response was sent. Thanks. Update: tried creating a ticket on your website linked on another review to get some info. Couldn't submit because I didn't provide Wordpress user/password. Don't have wordpress and really? you ask for user/password via online form...?
Hi NPM Workshops,
We can imagine this is very unclear to you. We will make sure that this will be changed as soon as possible.
For now you can submit a ticket by choosing "Account/Billing". We're happy to help you!
Best regards,
Team Woosa
This app is great , The app support are also very good and will solve any issue that you have. Vidaxl products are importing with prices and pictures etc all looks great just need sales now :-) Thank you
Hi Luscioushomes,
Thank your for this positive review, we really appreciate!
Good luck with realizing sales. If you need our help our assistance with something, you know where to find us. We're happy to help!
Best regards,
Team Woosa
It was a big learning curve and initially I left a negative review but I have now learned through my own mistakes how the app functions, I had some major downtime due to import errors I made but there doesn't seem to be any sort of user guide and you basically learn as you go, you will make mistakes and curse it but once you figure it all out it all seems relatively simple, now that I understand it, it is an invaluable tool for me. Further Update: The app continues to get better and the new fulfilment ability has saved a lot of extra work.
Hi EmeraldXL,
Thanks for the edited review, this is good feedback for us!
We're going to create better manuals and tutorial videos, so that the functionality of the app is clear before you start.
Hopefully you will have lots of sales. You know where to find us if you have any further questions!
Greetings,
Team Woosa
Update: We have managed to fulfill orders manually, a great improvement from the app, everything seems to work now. the support service still a bit of challenge, tickets are created then will never get response. hoping they add automatic fulfillment soon then it will be awesome.
Hi 33Möbel Store,
Thank you for your positive review, we appreciate!
The automatic fulfillment is added a couple of days ago. Which means once you click the fulfill button within a vidaXL order, it will be automatically send to vidaXL for shipping.
Let us know if you have any additional questions. We're happy to help you!
Best regards,
Team Woosa
Works well as of so far.
I only have one thing that makes things complicated.
Is it not possible to import products with taxes(VAT), because if not, then the sales price percentage won't be very useful.
Hi ShopHurtigt,
Thank you for your positive review, we appreciate!
We will note your feedback and try to find a solution for it.
Have a great Sunday!
Kind regards,
Team Woosa
The app is working correctly and is very useful, the application eases the dropshipping with VidaXL. The support team is responsive.
I can't even get the app started since the support doesn't answer and give me the API key - the first they sent did not work and the app did not work I had to download the app three times. Sad they can't get better software and support for this app.
Hello Home of HappyDesign,
Woosa is the developer of this app, which offers great support with a good response time via our website or the live chat, see: woosa.com/support.
VidaXL is the dropshipping company where you need the API key from. Can you please escalate your request to Woosa? So that we can support you in getting the API key from vidaXL as soon as possible?
Thanks in advance.
Best regards,
Team Woosa
Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.
Hello Shopzy.ro,
Thank you for your review. However, this seems a bit weird to blame us.
You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :)
Maybe consider starting another business? Good luck!
Kind regards,
Team Woosa
Impossible de rentrer les accès API. Elle ne les reconnait pas ! j'ai pourtant vérifier mes codes, les ai même changé.
L'application est donc inutile.
Hi ICAQUE,
Did you sent us an email via support?
You should request your API key via vidaXL in order for us to sent your dropshipping orders automatically to them.
Please contact us via woosa.com/support/.
Best regards,
Team Woosa