vidaXL Dropshipping

Due to delay in price update on an item, I lost money on an order.
Tried to reach out to support, but never received a reply.

Boa tarde tenho está aplicação há quase um ano, de algumas semanas para cá que os produtos novos estão a entrar sem stock, já enviei vários emails com exemplos, ninguém resolve, hoje desinstalei a app e voltei a instalar, agora nem sequer consigo aceder às configurações porque a mesma nem se mexe, como querem fazer resolvem a questão ou desinstalo o app de vez?

Hi, how do I communicate with your support team? Never got a response after clicking 'Get Support' button or I don't know where a response was sent. Thanks. Update: tried creating a ticket on your website linked on another review to get some info. Couldn't submit because I didn't provide Wordpress user/password. Don't have wordpress and really? you ask for user/password via online form...?

Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed support@woosa.com.

I have attempted to contact Woosa the app developer multiple times and they have not responded. There is no user manual, Stock quantity does not sync.

I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!

Sehr gute App aber nicht für den Schweizer Markt zu empfehlen !! da die Preise nicht an das Schweizer Geldformat angepasst werden können und das Unternehmen auch nicht vor hat dies zu tun in naher Zukunft und somit eine Automatisierung des Stores Verunmöglicht
bestes Beispiel: www.oceanien.ch Preisgestaltung im Checkout beachten !
in der Storefront konnte Ich noch alle Preise runden aber halt an die Programmierung des Checkouts läst shopify mich nicht ran. aber sie sagt auch klar das die Preise Geldformate von VIdaXL ( woosa ) richtig übermittelt werden müssen wenn Sie ein seriöser Dropshipping für die Schweiz sein wollen.

eigentlich wollte ich International auf allen Märken in denen oceanien vertreten ist diese app einbeziehen
aber wenn sie mir nicht einmal mit solch einem kleinen Problem helfen wollen sehe ich in naher Zukunft auch keinen Grund für weitere Zusammenarbeit.

Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne

Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.

Their customer support is not the best.
Started transferring products, on 24/6, after 24 hours, only a very small percentage were transferred. I am writing to their support if this is normal. I am told that the transfer will take 24-48 hours. After 14 days, only a small fraction is transferred and it is basically only sold out items, despite the fact that I have set it to not transfer sold out items. I contact their support and get a quick response. they want access to my store so they can fix the error. I accept their request immediately. After 2 days, I get an email from them that I have not complied with their request and if I do not respond within 2 days, they will interpret it as that the issue is resolved. I reply to them immediately that I have accepted their request 2 days ago and can see that no one is logged in from Woosify, despite having access. Now 3 days have passed since my last email to them and still have not heard anything and no one has logged in to access my store. I am writing this review in hopes of resolving this issue. and this does not happen to others who use Woosify in the future. It's expensive to pay for their subscription if you can not use it anyway.