CBB • Video Background
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Excellent App platform, For great advertising, promotion etc!
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently.
Keep this going, guys!
fantastic top-level support was given and the problems I had due to lack of knowledge were quickly and professionally resolved. Big thanks!
It is a complete WASTE OF TIME
Hello Technium Team,
We are very sorry to hear that you are not happy with our app.
One of our Support Team reached out to you just a few hours after you installed the app to check if you needed help with the configuration as we noticed that you have not completed configuring a video background. However, we have not heard back from you or received any email or request from your end advising of any issues you might be facing.
If you were having issues with the app configuration, we are just a chat or an email away.
As you may know, our Team is available 24/7 should you need any assistance and we can even configure the video background for you.
We would love to discuss this further with the assurance that we do provide full assistance should you decide to use the app again.
If you can provide us with the best time to call and the number to reach you, we can arrange a phone call or even a chat session, whichever you prefer. You can also respond to any of the emails we have sent you.
We hope to hear from you soon!
Warm Regards,
Code Black Belt's Support Team
App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.
Hello Top Heavy Entertainment Team,
We are very sorry to hear that you are not satisfied with our pricing model.
Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.
We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.
We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.
Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.
We are available 24/7, feel free to reach back to us anytime.
Warm Regards,
Code Black Belt Support Team
I am tech illiterate and have trouble turning on the PC let alone installing an app. But Carlos came to the rescue. Very kind patient persistent customer service. I recommend.
Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.
Dear Sweety-Crib,
Thanks for trying our app CBB • Video Background in your store.
We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.
We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.
I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.
We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!
Regards,
Code Black Belt's support team
I use it on my website to show a promo video in the background of my home page. Customer service is excellent and assisted me very well. Thanks
I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!
What an awesome app and the staff behind it even better. I had an small configuration issue which was resolved in around 2 hours. These guys really go the extra mile. Finally background video in any section of website I desire. Highly rate the app and staff and it does what it says on the tin.