Recenze (204)
Zpřesnit
-
Podle hodnocení
Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.
Dear Sweety-Crib,
Thanks for trying our app CBB • Video Background in your store.
We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.
We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.
I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.
We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!
Regards,
Code Black Belt's support team
Works exactly as advertised. Easy to use and nice effect.
LOVE this app. The easiest app ever.
Many thanks Codeblackbelt!!
Customer support is amazing!! So helpful.
great app we use it at http://animalperformancetransmissions.com
I use it on my website to show a promo video in the background of my home page. Customer service is excellent and assisted me very well. Thanks
This app is amazing! The customer service alone is fantastic. You can see a perfect example here of how we have utilized this app to lower our bounce rate and keep customers.
http://www.bikiniluxe.com/404
Devon
Bikini Luxe
Luxury Swimwear & Resort Wear
I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!
Quite impressive app works fairly seamlessly and great support very quick.
Thanks to Video Background, my website homepage looks amazingly professional! I needed a few tweaks and the took care of it quickly. Great app & service!!
What an awesome app and the staff behind it even better. I had an small configuration issue which was resolved in around 2 hours. These guys really go the extra mile. Finally background video in any section of website I desire. Highly rate the app and staff and it does what it says on the tin.